# How it works [View the interactive version](https://instahelp.me/en/how-it-works/) ## This is how online therapy and psychological counselling work at Instahelp The most exciting journey is the one to discover yourself. Find out how you can take the first steps with us. [Find your match](https://web.instahelp.me/#onboard) ## Three steps to your
online therapy & psychological counselling [Get started now](https://web.instahelp.me/#onboard) 1. **Find your match. **What is important to you?**** Answer a few questions and find the right psychologist for you. 2. **Register and **choose a psychologist.**** Your psychologist will get in touch via Instahelp within 24 hours. 3. **Choose a date and time and **start your consultation.**** Arrange an initial consultation. Choose between a video call, a phone call or a text chat. [Get started now](https://web.instahelp.me) ## The benefits of Instahelp Since 2015, Instahelp has been supporting people like you on their journey towards positive change – and builds on these promises, which are fulfilled every day. **No waiting time, quick help** Easy, accessible online therapy and psychological counselling, with an initial consultation within 24 hours. What are you waiting for? **Confidential and secure** We’ve created a safe space online where you can open up. It’s end-to-end encrypted and, if you wish, 100% anonymous. **Flexible in terms of time and location** Counselling that suits your lifestyle is essential for the success of your therapy. You can take a break or change your counsellor at any time – there’s no commitment. ## By people, for people. You’re not a machine. Your psychologist shouldn’t be one either. At Instahelp, you chat online with real people rather than AI. **Instahelp** - Qualified and experienced psychologists - Building a genuine relationship with a real person - A psychologist asks questions, identifies patterns and supports personal development - Statutory duty of confidentiality **AI chatbot** - An algorithm, not a real person - No human empathy is possible - Responds to your input; misjudgement possible - Privacy concerns regarding personal details [Get started now](https://web.instahelp.me/#onboard) ## Your wellbeing in
experienced hands. [Get started now](https://web.instahelp.me/#onboard) To help you open up, we focus on the highest quality and genuine humanity – every step of the way on your journey. **Experience counts** Over 400 clinical psychologists and psychotherapists, with at least three years’ professional experience – vetted and certified. **Well-established methods** Scientifically validated, behaviourally-based approaches – just as effective as face-to-face therapy. **A wide range of expertise** Whatever’s on your mind right now: with us, you’ll find the right experts for all topics and stages of life. **Flexible change** If it doesn’t work out, you can easily change your psychologist at any time without having to give a reason. [Get started now](https://web.instahelp.me/#onboard) ## Cost subsidy for online psychological therapy with Instahelp [Start online therapy](https://web.instahelp.me/#onboard) 1. **Obtain a doctor’s certificate** Get a medical certificate from your doctor or a doctor you trust. This must be submitted to Instahelp no later than before your second session with your psychologist. This will allow you to apply for a cost subsidy for up to 10 sessions. 2. **Start online psychological therapy with Instahelp** In the matching tool, select Austria as the country where you are insured. Start your online psychological therapy with the initial consultation. 3. **Submit an invoice** Download your invoices directly from the Instahelp app and submit them, together with your doctor’s certificate, to your statutory health insurance provider. [Start online therapy](https://web.instahelp.me/#onboard) ## Do you have further questions about online therapy or psychological counselling at Instahelp? Our answers to the frequently asked questions might be of help to you. [Find out more](https://instahelp.me/en/support.md)