{"id":7131,"date":"2015-10-14T11:54:42","date_gmt":"2015-10-14T09:54:42","guid":{"rendered":"https:\/\/staging.instahelp.me\/support\/"},"modified":"2026-02-27T10:49:19","modified_gmt":"2026-02-27T09:49:19","slug":"support","status":"publish","type":"page","link":"https:\/\/instahelp.me\/en\/support\/","title":{"rendered":"Help area"},"content":{"rendered":"<div>\r\n\r\n\t<div class=\"grid-container\">\r\n\t\t<div class=\"\">\r\n\t\t\t<h1 class=\"grid-100 dark-green f34 top-50 bottom-20 bold text-center\">Help area<\/h1>\r\n\t\t\t<h2 class=\"grid-100 green f34 top-50 bottom-10 text-center\">Do you have any questions?<\/h2>\r\n\t\t\t<div class=\"grid-60 suffix-20 prefix-20 bottom-50 f18 grey\" style=\"display: block;\">\r\n\t\t\t\tHere you will find answers to the most frequently asked questions. If your question is not included, you can contact our support team at any time using this <a href=\"#support-form\" class=\"underline green\">contact form<\/a>.\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"grid-60 suffix-20 prefix-20 bottom-70\">\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">General questions<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#what-is-instahelp\" name=\"what-is-instahelp\" class=\"green f20\">What is Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Instahelp is a platform for online psychological counselling, which connects those seeking help with psychologists. Those who seek help can send their questions online to experienced psychologists, in order to find a solution through individual counselling online. Counselling is carried out via computer, smartphone or tablet directly in the Instahelp app, and is thus always at hand. Furthermore, we ensure full anonymity, fast response and flexibility regarding location and time.<br><br>\r\n\t\t\t\t\tInstahelp represents a service offering additional to the existing counselling system in classical counselling and does not replace therapy programmes. Instahelp is focussed on psychological help. Due to legal conditions, a diagnosis followed by therapy is not offered. <\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Why-should-I-use-online-counselling\" name=\"Why-should-I-use-online-counselling\" class=\"green f20\">Why should I use online counselling?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Instahelp offers the following advantages compared with counselling in person:<br><br>\r\n\t\t\t\t\t<strong>Full anonymity:<\/strong> You can freely choose your display name and also use an anonymous email address. In this way you\u2019ll be able to have completely anonymous counselling. <br>\r\n\t\t\t\t\t<strong>Online:<\/strong> You can choose whether you want to communicate via video, audio or text chat. Additionally you can avoid awkward situations in the waiting room.<br>\r\n\t\t\t\t\t<strong>Geographical flexibility:<\/strong> By means of our apps, you\u2019ll be able to benefit from counselling anywhere. Our Instahelp apps are available for desktop, tablet and smartphone.<br>\r\n\t\t\t\t\t<strong>Temporal flexibility: <\/strong> Contact your psychologist as soon as you would like to speak or write about your problem. Waiting times and journey times are obsolete. Your psychologist will contact you during the initial contact within a maximum of 24 hours.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#When-should-you-not-use-Instahelp\" name=\"When-should-you-not-use-Instahelp\" class=\"green f20\">When should you not use Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Psychological counselling at Instahelp does not replace medical or psychological counselling or treatment on-site and is not suitable for the diagnosis or treatment of psychological conditions. In cases of psychological diseases and psychoses, severe trauma, suicidal thoughts or severe addiction conditions, Instahelp should not be used.<br><br>\r\n\t\t\t\t\tIn case of need please contact your doctor immediately or contact the following institutions (free of charge):<br>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<strong>Deutschland<\/strong>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li><strong>Europ\u00e4ische Notrufnummer:<\/strong> <a href=\"tel:112\" class=\"underline\">112<\/a><\/li>\r\n\t\t\t\t\t\t<li><strong>Telefonseelsorge:<\/strong> <a href=\"tel:08001110111\" class=\"underline\">0800 111 0 111<\/a> oder <a href=\"tel:08001110222\" class=\"underline\">0800 111 0 222<\/a> <br>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.telefonseelsorge.de\/\" rel=\"noopener\" target=\"_blank\" class=\"underline\">telefonseelsorge.de<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t<li><strong>Beratung f\u00fcr Kinder und Jugendliche:<\/strong> <a href=\"tel:116111\" class=\"underline\">116 111<\/a><br>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nummergegenkummer.de\/\" rel=\"noopener\" target=\"_blank\" class=\"underline\">nummergegenkummer.de<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t<br>\r\n\t\t\t\t\t\t<li><strong>\u00c4rztlicher Bereitschaftsdienst:<\/strong> <a href=\"tel:116117\" class=\"underline\">116 117<\/a><\/li>\r\n\t\t\t\t\t\t<li><strong>Elterntelefon:<\/strong> <a href=\"tel:0800110550\" class=\"underline\">0800 110550<\/a><br>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.nummergegenkummer.de\/\" rel=\"noopener\" target=\"_blank\" class=\"underline\">nummergegenkummer.de<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t<li><strong>Krisenchat f\u00fcr Personen unter 25:<\/strong>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/krisenchat.de\/\" rel=\"noopener\" target=\"_blank\" class=\"underline\">krisenchat.de<\/a>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#From-what-age-may-I-use-Instahelp\" name=\"From-what-age-may-I-use-Instahelp\" class=\"green f20\">From what age may I use Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Use of Instahelp is allowed from age 16. <\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-does-Instahelp-work\" name=\"How-does-Instahelp-work\" class=\"green f20\">How does Instahelp work?\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<div class=\"f18 grey\"><strong>1. Choosing your psychologist<\/strong>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tAs a first step, you select a psychologist who specializes in your field of concern and who meets your needs in terms of e.g. availability of time and form of communication (text, video, audio). Selection and registration are free of charge.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>2. Non-binding initial session<\/strong>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tAfter selecting your psychologist, you can activate the individual counselling. Your psychologist will contact you within 24 hours. In the initial session you get to know each other and discuss the further course of the counselling.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>3. Starting the individual counselling<\/strong>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tYour selected psychologist will be at your disposal for the entire counselling. The intensity and frequency of the counselling varies according to your topic and is agreed individually between you and the psychologist.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<!--<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Who-is-the-Instahelp-coach\" name=\"Who-is-the-Instahelp-coach\" class=\"green f20\">Who is the Instahelp Welcome Assistant?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">The Welcome Assistant is a chatbot that answers your questions about Instahelp and guides you step by step through the process of selecting a suitable psychologist. Based on your input, you will receive suggestions for psychologists who meet your needs in terms of time availability, form of communication and subject area, for example. This part is free of charge. As soon as you have chosen a psychologist, the Welcome Assistant will take you through the payment process and will then pass your chat on to that psychologist.<\/div>\r\n\t\t\t<\/div>-->\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Who-are-the-Instahelp-psychologists\" name=\"Who-are-the-Instahelp-psychologists\" class=\"green f20\">Who are the Instahelp psychologists?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Our Instahelp team of psychologists consists of experienced clinical and health psychologists, who are available to respond to your personal requests (counselling is fee-based). Due to the fact that each psychologist is specialised in certain psychological areas, the matching helps you to find the right psychologist for your needs. Get an overview of our Instahelp team of psychologists <a href=\"https:\/\/instahelp.me\/en\/online-psychologists\/\" class=\"green underline\">here<\/a>.<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">Counselling<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#What-is-the-online-counselling-procedure-at-Instahelp\" name=\"What-is-the-online-counselling-procedure-at-Instahelp\" class=\"green f20\">What is the online counselling procedure at Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Instahelp online counselling is guided by your individual needs and is subdivided into the following three steps:\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>Choosing an Instahelp psychologist<\/strong><br>\r\n\t\t\t\t\t<i>Matching<\/i><br>\r\n\t\t\t\t\tOur free matching process is available to help you select a suitable psychologist. On the basis of questions, psychologists specialised in the area that suits your needs will be proposed. After you\u2019ve chosen one psychologist, we\u2019ll connect you with them.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>initial session with your Instahelp psychologist<\/strong><br>\r\n\t\t\t\t\t<i>Getting to know each other and continued problem analysis<\/i><br>\r\n\t\t\t\t\tIn the initial session it\u2019s all about getting to know your Instahelp psychologist and becoming generally familiar with Instahelp online counselling. You\u2019ll examine your problem together, define objectives for the counselling as well as how it should continue (for instance, the frequency with which counselling will take place).\r\n\t\t\t\t\t<br><br>\r\n\r\n\t\t\t\t\t<strong>Online psychological counselling<\/strong><br>\r\n\t\t\t\t\t<i>Counselling &#038; help for self-help<\/i><br>\r\n\t\t\t\t\tFrom the second counselling it\u2019s all about the solution to the problem. The psychologist will establish a counselling plan and will discuss with you how best to work on your problem by means of various different counselling methods. Counselling objectives are jointly assessed and adapted if necessary. You\u2019ll receive individual tasks and exercises that you\u2019ll apply in your everyday life and you\u2019ll discuss together how things are going. The Instahelp approach is solution-oriented, creating a good structure.\r\n\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tAt Instahelp you\u2019ll be given clinical-psychological counselling taking into account the scientific and professional-ethical framework, which covers the following areas:\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>Problem analysis <\/li>\r\n\t\t\t\t\t\t<li>Elaboration of objectives and approaches for solving problems, taking private and professional circumstances into account<\/li>\r\n\t\t\t\t\t\t<li>Continuous assessment and adaptation of objectives <\/li>\r\n\t\t\t\t\t\t<li>Psycho-education and information relating to various different aspects of health impairments, their implications and possibilities of change<\/li>\r\n\t\t\t\t\t\t<li>Information regarding the psychosocial care system and referral to other specialists if applicable<\/li>\r\n\t\t\t\t\t\t<li>Identification of health-related risk behaviour<\/li>\r\n\t\t\t\t\t\t<li>Promotion and preservation of health<\/li>\r\n\t\t\t\t\t\t<li>Identification and support regarding the avoidance of health risks<\/li>\r\n\t\t\t\t\t\t<li>Health-related framework conditions and measures for health promotion, healthcare provision and rehabilitation<\/li>\r\n\t\t\t\t\t\t<li>Preservation or improvement of competences and resources in the management of risk conditions (prevention)<\/li>\r\n\t\t\t\t\t\t<li>Reinforcement of health-promoting conditions in order to avoid recurrence of psychological distress (relapse prevention, rehabilitation)<\/li>\r\n\t\t\t\t\t\t<li>Activation of resources: reinforcement of the client\u2019s own initiative and help for self-help<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tIn the context of a concluding talk, a review of the course of counselling and an outlook for the future will be offered.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#initial-session\" name=\"initial-session\" class=\"green f20\">What can I expect from the initial session and how can I prepare myself?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>The initial session takes place in the Instahelp app. You can arrange a video, audio or text chat with your psychologist. The conversation is anonymous and secure thanks to end-to-end encryption.<\/li>\r\n\t\t\t\t\t\t<li>In this conversation, explain what brought you to Instahelp and feel free to talk about any questions you have about counselling.<\/li>\r\n\t\t\t\t\t\t<li>Together you will then set a counselling goal or define a focus for the next few weeks and discuss how regularly you will see each other.<\/li>\r\n\t\t\t\t\t\t<li>Counselling is a process that can take you through ups and downs. Your psychologist will be at your side so that you can work actively to bring about change.<\/li>\r\n\t\t\t\t\t\t<li><strong>Preparation:<\/strong> For your first appointment, think about how you can create a pleasant atmosphere for your first conversation. We have put together some tips and tricks <a href=\"https:\/\/instahelp.me\/en\/support\/#counselling-place\" class=\"green underline\">here<\/a>.<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#By-when-can-I-expect-an-answer\" name=\"By-when-can-I-expect-an-answer\" class=\"green f20\">By when can I expect an answer?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Once you\u2019ve chosen your psychologist, you can expect a first answer within 24 hours. After that, you agree the frequency of counselling with your psychologist.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Will-only-one-psychologist-be-responsible-for-me\" name=\"Will-only-one-psychologist-be-responsible-for-me\" class=\"green f20\">Will only one psychologist be responsible for me?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Yes, in the first step you will choose your psychologist with the help of the Welcome Assistant. This psychologist will be available to you for the entire period of counselling for your individual support. In special cases (holidays, dissatisfaction etc.) you can change your psychologist. Find out how <a href=\"https:\/\/instahelp.me\/en\/support\/#What-are-my-options-should-I-be-unhappy-with-my-psychologist\">here<\/a>.<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#What-are-my-options-should-I-be-unhappy-with-my-psychologist\" name=\"What-are-my-options-should-I-be-unhappy-with-my-psychologist\" class=\"green f20\">Can I switch to another psychologist?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">When you register, you can select a psychologist who specializes in your field. If you want to change the psychologist, go to \u201cManage counselling\u201d in your settings and click on &#8220;More info&#8221; and &#8220;Change psychologist&#8221;.<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#appointment\" name=\"appointment\" class=\"green f20\">What should I keep in mind when choosing an appointment?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\"><strong>Take some time for yourself before and after your counselling session.<\/strong> Plan a time buffer for this when you make your appointment.\r\n\t\t\t\t\t<br><br>10 to 15 minutes before and after the counselling session are sufficient to<br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>get away from your everyday activities before the counselling session begins, to calm down and make yourself comfortable.<\/li>\r\n\t\t\t\t\t\t<li>reflect on what has been discussed or complete your notes after the session. <\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tThis way you can take as much as possible from each session, maintain your feeling of relaxation for as long as possible and integrate your insights into your everyday life.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#counselling-place\" name=\"counselling-place\" class=\"green f20\">Where is the best place to be during my session?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Relaxed on your couch or focused at your desk, with a cappuccino or a cup of tea: The following points will help you to create the right setting for your counselling session.<br><br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>Choose a place in which you won\u2019t be disturbed and make yourself comfortable.<\/li>\r\n\t\t\t\t\t\t<li>You will probably talk or write with your psychologist about issues that you do not want to share with everyone. This open exchange should not be disturbed by noise or other people.<\/li>\r\n\t\t\t\t\t\t<li>Also turn off sources of digital interference. For example, if you are working on a laptop, put your smartphone away and close browser tabs that you don&#8217;t need.<\/li>\r\n\t\t\t\t\t\t<li>For a video or audio call, consider using headphones. This can lead to even more confidentiality and better mutual understanding.<\/li>\r\n\t\t\t\t\t\t<li>In any case, have a pen and paper ready in case you want to make a note of something important.<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#counselling-form\" name=\"counselling-form\" class=\"green f20\">Which form of counselling suits me?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\"><strong>Video &#038; audio call<\/strong><br>\r\n\t\t\t\t\tMost counselling sessions at Instahelp take place via video call. Video calls are the closest thing to a face-to-face exchange. Your psychologist and you can understand each other even better thanks to body language and facial expressions when the picture is turned on. Of course, you can also switch it off if you feel more comfortable with it. Then it&#8217;s just like a conversation over the phone.<br><br>\r\n\t\t\t\t\t<strong>Text chat<\/strong><br>\r\n\t\t\t\t\tFor some people it is easier to put experiences, thoughts or feelings into words in a written exchange. It can help to think in a structured way without getting stuck in thought loops. Writing down your feelings can be a relieving act on its own and you can also document and read your messages at any time, just like in a diary.\r\n\t\t\t\t\tThe prerequisite for successful counselling via text chat is that you enjoy writing messages and take the necessary time for it.\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#couples-counselling\" name=\"couples-counselling\" class=\"green f20\">How does couples counselling work at Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">A prerequisite for couples counselling at Instahelp is that both of you can attend the session <strong>in front of the same screen via video chat<\/strong>.<br><br>\r\n\t\t\t\t\t<ol class=\"ordered-list\">\r\n\t\t\t\t\t\t<li>First, you will choose a psychologist from our team together.<\/li>\r\n\t\t\t\t\t\t<li>One of you will take care of the registration and payment (unfortunately it is not possible to switch between different accounts).<\/li>\r\n\t\t\t\t\t\t<li>Then you\u2019ll start with a regular Instahelp initial session, in which you get to know your psychologist. You\u2019ll discuss what brings you to Instahelp and what you expect from the counselling. Together, you define goals and agree on the further course of the counselling process.<\/li>\r\n\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tYou can find information about the rate for couples counselling on our <a href=\"https:\/\/instahelp.me\/en\/prices\/\" class=\"green underline\">price overview<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">Payment and termination of counselling<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-much-does-Instahelp-cost\" name=\"How-much-does-Instahelp-cost\" class=\"green f20\">How much does Instahelp cost? From what point in time do I have to pay for the counselling?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Registration with Instahelp is free of charge. As soon as you have chosen an Instahelp psychologist, you can unlock your psychological counselling by entering your payment data. The Instahelp psychologist will come back to you within 24 hours. You can try out Instahelp for a session in order to get to know your psychologist.<br><br>\r\n\r\n\t\t\t\t\tPayment is possible via credit card, Apple Pay, Google Pay or PayPal and will be prolonged automatically so that counselling can be continued smoothly. This prolongation can be ended at any time, whilst you can continue to make use of the counselling for the period of time for which you\u2019ve already paid. Please note that the amount paid for the chosen period is cannot be refunded. <br><br>\r\n\t\t\t\t\t<a href=\"https:\/\/instahelp.me\/en\/prices\/\" class=\"green underline\">Here<\/a> you will find an overview of current prices and scope of services.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-can-I-change-my-counselling-model\" name=\"How-can-I-change-my-counselling-model\" class=\"green f20\">How can I change my counselling model?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">In the settings you will find the menu item \u201cManage counselling\u201d. Click on \u201cManage counselling\u201d, in order to open the display for your current payment settings.<br><br>\r\n\r\n\t\t\t\t\tIn the payment settings, you can see your current counselling model and until when it is valid. Below, you are also shown the date of the next planned prolongation of your counselling, including the next counselling model. If you would like to change the counselling model for the future extension, please contact your psychologist.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>Counselling model<\/strong><br>\r\n\t\t\t\t\tHere the chosen counselling model will be displayed (50 min., 30 min). You\u2019ll see your selected tariff and the amount you\u2019ve paid. Here you\u2019ll find an overview of current prices and scope of services.\r\n\t\t\t\t\t<br><br>\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#cancellation-policy\" name=\"cancellation-policy\" class=\"green f20\">What happens if an agreed counselling appointment does not take place? Do I get my money back? <\/a>\r\n\t\t\t\t<div class=\"f18 grey\">You can decide how and when you want to communicate with your psychologist. The counselling can be used either with appointments in live text chat, via video or audio call or without an appointment in text chat. The mutual keeping of dates and responsible handling of changing arrangements are essential for appreciative cooperation. If you have not discussed an individual cancellation policy with your psychologist, the 24-hour cancellation policy applies.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tIf you are unable to attend an appointment, please inform your psychologist directly in the Instahelp App at least 24 hours in advance. Please note that the counselling fee cannot be refunded in case of later cancellations. Psychologists reserve counselling time for appointments and experience has shown that they are not able to reschedule appointments at short notice in case of cancellations under 24 hours. If you are late for your appointment, the time missed at the beginning of the appointment can usually not be added on or compensated. This cancellation policy (at least 24 hours before the agreed appointment) also applies to your psychologist, of course. You will be offered the next possible alternative dates.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tPayment for counselling units is made in advance. Instahelp Support reviews all refund requests on a case-by-case basis and always in cooperation with the psychologists. If a refund is not possible, credits for future services can be given in justified cases.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tIf you have any suggestions that would improve your experience at Instahelp, please feel free to share them by email to <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me\r\n\t\t\t\t\t<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-can-I-end-counselling-and-stop-payments\" name=\"How-can-I-end-counselling-and-stop-payments\" class=\"green f20\">How can I end counselling and stop payments? <\/a>\r\n\t\t\t\t<div class=\"f18 grey\">In the settings (vertical dots) you will find the menu item \u201cManage counselling\u201d. Click on \u201cManage counselling\u201d to open the display of current payment settings.<br><br>\r\n\r\n\t\t\t\t\tTo end counselling, please click on the button \u201cEnd counselling\u201d and confirm your selection in the next view. The termination can be made at any time until immediately before the next payment.\r\n\t\t\t\t\tYou can continue to communicate with your psychologist and take advantage of any outstanding counselling sessions. After that, no more debits will be made, and your counselling place will be available for other people. The termination can be made at any time until immediately before the next payment. You also have the possibility to pause your counselling for up to four weeks. We reserve your counselling place for you during this period.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Can-I-pause-counselling-without-losing-my-counselling-place\" class=\"green f20\">Can I pause counselling without losing my counselling place?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Yes, you can pause your counselling and payment for up to 4 weeks without losing your counselling place. In the settings (vertical dots on the top right) you will find the menu item &#8220;Manage counselling&#8221;. Click on &#8220;Manage Counselling&#8221; to open the display of your current payment settings. Under &#8220;Active counselling&#8221; > &#8220;Status&#8221; click on &#8220;change&#8221; and define the duration of your counselling pause by defining the date of your next payment.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#costcoverage\" name=\"costcoverage\" class=\"green f20\">Are the costs covered by health insurances?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Some private insurance companies and other partners cover the costs of psychological online counselling at Instahelp. Unfortunately, public health insurance companies currently do not offer cost coverage for online counselling. If you have any questions, please contact us at <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#invoice\" name=\"invoice\" class=\"green f20\">How can I receive an invoice for my payments?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tAs confirmation of your consultation and payment at Instahelp, you can download a receipt directly via the platform. To do this, activate the delivery of receipts in the three-dot menu \u2018Manage counselling\u2019 and enter the necessary data, which will then be shown on the receipts.\r\n<br><br>Please note: This data is end-to-end encrypted and can only be viewed by you and your psychologist. Receipts can only be created after the session has taken place. Receipts are therefore not created at the time of payment. Once receipts have been created, they will be available for download under \u2018Manage counselling\u2019 after each session has been completed.\r\n<br><br>Can&#8217;t find any or all of your receipts despite activation? Then these are probably completed sessions that took place in the past. In this case, please contact your psychologist. Please note that you can only get receipts retroactively for a maximum of 16 months.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<h3 id=\"cost-subsidy-insurance\" class=\"grey bold f20 top-20 bottom-10\">Questions about the cost subsidy<\/h3>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#when-are-costs-covered\" name=\"when-are-costs-covered\" class=\"green f20\">When is psychotherapy or psychological therapy covered by health insurance?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tInstahelp offers psychological therapy online by clinical psychologists in Austria. It is possible to apply for a cost subsidy from the statutory health insurance company. The following conditions apply:<br><br>\r\n\r\n\t\t\t\t\t<strong>Insurance with Austrian statutory health insurance:<\/strong><br>\r\n\t\t\t\t\tFirstly, you indicate in the <a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"green underline\">matching<\/a> whether you are insured in Austria. Psychologists who meet the requirements for psychological therapy in Austria will be given priority. If you scroll further down, you will also see other psychologists who are not authorised to offer psychological therapy in Austria.<br><br>\r\n\r\n\t\t\t\t\t<strong>Medical confirmation:<\/strong><br>\r\n\t\t\t\t\tYou will need to obtain a medical certificate from a doctor you trust before the second session. It is important that you start psychological therapy within 3 months of receiving the medical certificate. This <a href=\"https:\/\/www.boep.or.at\/download\/65cca4223c15c86f58000053\/__rztliche_Best__tigung.pdf\" class=\"green underline\" rel=\"noopener nofollow\" target=\"_blank\">form<\/a> must be filled in by your doctor.<br><br>\r\n\r\n\t\t\t\t\t<strong>Diagnosis:<\/strong><br>\r\n\t\t\t\t\tA diagnosis must be included on the fee note in order to be eligible for a cost subsidy. If you already have a diagnosis that is less than 3 months old, please let your psychologist know. If not, you will discuss this topic with him\/her during the psychological therapy session.<br><br>\r\n\r\n\t\t\t\t\t<strong>Session takes place via video call:<\/strong><br>\r\n\t\t\t\t\tIt is a legal requirement that online therapy must take place via video call.<br><br>Please note that Instahelp cannot guarantee whether your health insurance provider will subsidize your online therapy, or how much of the cost will be covered.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-do-i-receive-my-fee-note\" name=\"how-do-i-receive-my-fee-note\" class=\"green f20\">How do I receive my invoice for cost subsidy application?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tIf you use online therapy at Instahelp, you can download the invoice (= fee note) directly from the platform and submit it to your health insurance provider or insurer. To do this, go to \u2018Manage counselling\u2019 and activate the receipt delivery option, then enter the necessary details that must be included on the fee notes. Instahelp automatically generates a fee note with the information required by statutory health insurance companies as soon as all the necessary data from you and the psychologist is available. The fee notes are issued individually for each session and are available for download under \u2018Manage counselling\u2019 after each session has been completed. According to the current information available from statutory health insurance companies, it is possible to submit several invoices at the same time.<br><br>\r\n\r\n\t\t\t\t\t<strong>Please note:<\/strong>  Instahelp has no access to the data provided. The fee notes are stored in the counselling room with end-to-end encryption and can only be viewed by you and your psychologist.\r\n<br><br>\r\n\r\n\t\t\t\t\t<strong>You are not seeing any fee notes in the Instahelp app?<\/strong><br>\r\n\t\t\t\t\tThis may be due to the following reasons:<br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>You have not activated the delivery of receipt or have not entered all the data.<\/li>\r\n\t\t\t\t\t\t<li>Your psychologist has not yet created the fee note.<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-much-is-the-cost-subsidy\" name=\"how-much-is-the-cost-subsidy\" class=\"green f20\">How much is the cost subsidy for psychotherapy and psychological therapy in Austria?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tInstahelp offers online psychological therapy by clinical psychologists in Austria. The amount of the cost subsidy for psychological therapy varies depending on the statutory health insurance provider. You can find an overview here:<br><br>\r\n\r\n\t\t\t\t\t<strong>Austrian Health Insurance Funds (\u00d6GK):<\/strong><br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>30 min.: \u20ac 19,30<\/li>\r\n\t\t\t\t\t\t<li>50 min.: \u20ac 33,70<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\r\n\t\t\t\t\t<strong>Sozialversicherungsanstalt der Selbstst\u00e4ndigen (SVS):<\/strong><br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>from 25 min.: \u20ac 29,18<\/li>\r\n\t\t\t\t\t\t<li>from 50 min.: \u20ac 50,00<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\r\n\t\t\t\t\t<strong>Versicherungsanstalt \u00f6ffentlich Bediensteter, Eisenbahnen und Bergbau (BVAEB):<\/strong><br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>from 25 min.: \u20ac 29,20<\/li>\r\n\t\t\t\t\t\t<li>from 50 min.: \u20ac 50,20<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tAs of January 2026, the figures refer to the amount of a possible cost subsidy. You can find an overview of Instahelp&#8217;s prices <a href=\"https:\/\/instahelp.me\/en\/prices\/\" class=\"green underline\">here<\/a>.\r\n\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-does-the-submission-of-cost-subsidy-work\" name=\"how-does-the-submission-of-cost-subsidy-work\" class=\"green f20\">How do I apply for subsidy from my health insurance company?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tIn order to qualify for a subsidy up to the 10th session, you must submit the invoice for the psychological therapy and the medical confirmation to your health insurance company. For further information, please contact your statutory health insurance fund (<a href=\"https:\/\/www.gesundheitskasse.at\/\" class=\"green underline\" rel=\"noopener nofollow\" target=\"_blank\">\u00d6GK<\/a>, <a href=\"https:\/\/www.svs.at\/\" class=\"green underline\" rel=\"noopener nofollow\" target=\"_blank\">SVS<\/a>, <a href=\"https:\/\/www.bvaeb.at\/\" class=\"green underline\" rel=\"noopener nofollow\" target=\"_blank\">BVAEB<\/a>).<br><br>\r\n\r\n\t\t\t\t\tTo ensure that the costs are covered after the 10th session, an <a href=\"https:\/\/www.gesundheitskasse.at\/cdscontent\/load?contentid=10008.787807&#038;version=1714654747\" class=\"green underline\" rel=\"noopener nofollow\" target=\"_blank\">application for a cost subsidy<\/a> must be submitted in good time. You can get more information from your psychologist.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#can-i-submit-previous-sessions\" name=\"can-i-submit-previous-sessions\" class=\"green f20\">Can I also submit invoices for previous sessions?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tFor a possible cost subsidy from the first session, the medical certificate should be obtained before the second session. If the medical certificate is obtained at a later date, a maximum of one previous session can be submitted retrospectively.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">Technical questions<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-do-I-register-for-Instahelp\" name=\"How-do-I-register-for-Instahelp\" class=\"green f20\">How do I register for Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">After selecting a psychologist with our matching, you can create an Instahelp account to log in to your private counselling room.<br><br>\r\n\t\t\t\t\tOnce you\u2019ve entered these data you\u2019re inside your personal counselling room. With the email address and your Instahelp password you\u2019ll be able to log into all Instahelp apps (computer, smartphone, tablet). Your psychologist does not see your email address.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-is-anonymity-guaranteed\" name=\"How-is-anonymity-guaranteed\" class=\"green f20\">How is anonymity guaranteed?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">During registration you choose an anonymous display name and enter your email address. Here you can also use an address that does not relate to your name. The email address will not be accessible for the Instahelp team during the period of counselling. It would only be used should you have forgotten your password or would like to receive more information via email.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Are-my-data-safe-at-Instahelp\" name=\"Are-my-data-safe-at-Instahelp\" class=\"green f20\">Are my data safe at Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Instahelp uses modern encryption (cryptography) to encode your messages and the messages of your psychologist. Encryption is carried out via a secret key inside your counselling room, which is only available to you and your psychologist. You do not have to remember your key because Instahelp generates it automatically for you with every new login by means of an intelligent function. This so-called end-to-end encryption enables top security, because messages are only decoded locally on the sending\/receiving devices&#8221;. For security reasons, the secret room key will only be saved on your device whilst you are logged in. In this way, even in the event of a hacker attack on the Instahelp server, there won\u2019t be any possibility to decode the messages and make them readable.\r\n\t\t\t\t\tPlease find more infos <a href=\"\/wp-content\/uploads\/2023\/08\/2308_Instahelp-Data-Security.pdf\" title=\"information about data security\" class=\"green underline\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#on-what-platforms-will-i-be-able-to-use-instahelp\" name=\"on-what-platforms-will-i-be-able-to-use-instahelp\" class=\"green f20\">On what platforms (computer, tablet, smartphone) will I be able to use Instahelp? What are the system requirements?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">To use the Instahelp app, all you need is a common browser &#8211; whether on a computer, tablet or smartphone:<br><br>\r\n\r\n\t\t\t\t\t&#8211; chrome-based browser<br>\r\n\t\t\t\t\t&#8211; Apple Safari<br>\r\n\t\t\t\t\t&#8211; Mozilla Firefox<br>\r\n\t\t\t\t\t&#8211; Opera\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>Please always use the latest version.<\/strong> It is not necessary to install additional software programmes.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tHowever, for use on a <strong>smartphone or tablet<\/strong>, we recommend downloading the app from the store instead of using it via the browser.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t&#8211; <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=me.instahelp.legacy\" rel=\"noopener\" target=\"_blank\" class=\"underline\">Google Play Store<\/a><br>\r\n\t\t\t\t\t&#8211; <a href=\"https:\/\/itunes.apple.com\/app\/apple-store\/id1053827712?pt=118005109&#038;mt=8\" rel=\"noopener\" target=\"_blank\" class=\"underline\">Apple App Store<\/a>\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<div class=\"green\"><strong>Supported browsers and operating systems:<\/strong><\/div>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\t<strong>Browser<\/strong>: Google Chrome <br>\r\n\t\t\t\t\t<strong>Browser versions<\/strong>: 80+<br>\r\n\t\t\t\t\t<strong>Operating systems<\/strong>:<br>\r\n\t\t\t\t\t&#8211; OS X 10.13 and higher<br>\r\n\t\t\t\t\t&#8211; Windows 7+<br>\r\n\t\t\t\t\t&#8211; Android 8.0+<br>\r\n\t\t\t\t\t&#8211; iOS 15.0\r\n\t\t\t\t\t<br><br>\r\n\r\n\t\t\t\t\t<strong>Browser<\/strong>: Firefox<br>\r\n\t\t\t\t\t<strong>Browser versions<\/strong>: 78+<br>\r\n\t\t\t\t\t<strong>Operating systems<\/strong>:<br>\r\n\t\t\t\t\t&#8211; OS X 10.13 and higher<br>\r\n\t\t\t\t\t&#8211; Windows 7+<br>\r\n\t\t\t\t\t&#8211; Android 8.0+<br>\r\n\t\t\t\t\t&#8211; iOS 15.0+\r\n\t\t\t\t\t<br><br>\r\n\r\n\t\t\t\t\t<strong>Browser<\/strong>: Edge<br>\r\n\t\t\t\t\t<strong>Browser versions<\/strong>: 81+<br>\r\n\t\t\t\t\t<strong>Operating systems<\/strong>:<br>\r\n\t\t\t\t\t&#8211; Windows 10+<br>\r\n\t\t\t\t\t&#8211; Android 8.0+<br>\r\n\t\t\t\t\t&#8211; iOS 15.0+\r\n\t\t\t\t\t<br><br>\r\n\r\n\t\t\t\t\t<strong>Browser<\/strong>: Safari<br>\r\n\t\t\t\t\t<strong>Browser versions<\/strong>: 11+<br>\r\n\t\t\t\t\t<strong>Operating systems<\/strong>:<br>\r\n\t\t\t\t\t&#8211; OS X 10.13 and higher<br>\r\n\t\t\t\t\t&#8211; iOS 14.5+\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\t<strong>Browser<\/strong>: Opera<br>\r\n\t\t\t\t\t<strong>Browser versions<\/strong>: 69+<br>\r\n\t\t\t\t\t<strong>Operating systems<\/strong>:<br>\r\n\t\t\t\t\t&#8211; OS X 10.13 and higher<br>\r\n\t\t\t\t\t&#8211; Windows 7+<br>\r\n\t\t\t\t\t&#8211; Android 8.0+<br>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#developer-of-instahelp\" name=\"developer-of-instahelp\" class=\"green f20\">Who is the developer of Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"105\" src=\"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png\" alt=\"Hersteller Instahelp - Instahelp ist ein CE-zertifiziertes Medizinprodukt\" class=\"aligncenter size-medium wp-image-22548\" srcset=\"https:\/\/instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png 300w, https:\/\/instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-768x268.png 768w, https:\/\/instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp.png 860w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br>Instahelp Communications GmbH is the developer of the Instahelp app for Android, iOS and web browsers.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-can-i-start-a-call\" name=\"how-can-i-start-a-call\" class=\"green f20\">How can I start a (video\/audio) call?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">A call via the Instahelp app can only be started by your psychologist. For this purpose you will make an appointment together. At the agreed time you will be called by your psychologist. Please log in to your Instahelp app in time. A window will appear directly in the Instahelp app to answer the call.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#call-psychologist-does-not-work\" name=\"call-psychologist-does-not-work\" class=\"green f20\">The call from my psychologist is not working. What can I do?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">When you are called by your psychologist, a window with the incoming call appears in the Instahelp app. By clicking on &#8220;Accept&#8221; the call to your psychologist will be connected. The first time you accept a call via Instahelp on your computer, tablet or smartphone, you first have to allow access to your microphone and camera. Afterwards a direct connection between you and your psychologist will be established. A call always starts as an audio call &#8211; the video feature is deactivated by default and can be manually activated during the call.\r\n\t\t\t\t\t<br> <br>\r\n\t\t\t\t\tIf the authorisation for microphone and camera is blocked, the call cannot take place and all further calls will be rejected as well. If you have blocked the authorization, you need to manually authorize access, for example by clicking on the lock icon in the URL bar in your browser (left next to &#8220;https:\/\/web.instahelp.me&#8221;).\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tIf the call does not work, please check the following criteria:<br>\r\n\t\t\t\t\t1) Computer: Please check if you have the latest version of your browser installed. We recommend Google Chrome. <br>\r\n\t\t\t\t\t2) Smartphones: Please use the latest version of the Instahelp app from the Google Play Store or Apple App Store. <br>\r\n\t\t\t\t\t3) Networks: Some Wi-Fi connections may limit audio\/video calls (e.g. public networks or Internet connections in hotels). Try disabling your wireless connection and switching to your mobile data connection.<br>\r\n\t\t\t\t\t4) VPN connection: If you use a VPN connection, e.g. for professional reasons, please deactivate it. <br>\r\n\t\t\t\t\t5) Ask your psychologist via chat message to try calling again.<br>\r\n\t\t\t\t\t6) Restart your used device (computer, tablet or smartphone). <br><br>\r\n\t\t\t\t\tIf the problem persists after using the assistance described above, please contact Instahelp Support at <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#image-sound-do-not-work\" name=\"image-sound-do-not-work\" class=\"green f20\">When I call, no video image is displayed\/no sound is transmitted. What can I do? <\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\t1) Computer: Please check if you have the latest version of your browser installed. We recommend Google Chrome. <br>\r\n\t\t\t\t\t2) Smartphones: Please use the latest version of the Instahelp app from the Google Play Store or Apple App Store. <br>\r\n\t\t\t\t\t3) Please try to test your video and audio function via the following website: <a href=\"https:\/\/webrtc.github.io\/samples\/src\/content\/getusermedia\/record\/\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Test website<\/a> <br>\r\n\t\t\t\t\tAfter allowing access to your camera and microphone, you can start a test recording. Record for about 10 seconds, stop the recording and play it back.\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tCan you hear and see it? <br>\r\n\t\t\t\t\tIf not: <br>\r\n\t\t\t\t\t&#8211; Is the volume of your speaker set high enough?<br>\r\n\t\t\t\t\t&#8211; Did you use a headset? If possible, try with\/without a headset to check if you can hear a sound. <br><br>\r\n\r\n\t\t\t\t\t4) If you are using Windows 10 and you are having problems with the sound, please refer to the following page for further assistance: <a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/4520288\/windows-10-fix-sound-problems\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Help web site<\/a><br>\r\n\t\t\t\t\t5) If your camera does not work, please check the camera access authorization in your operating system and uninstall and reinstall the webcam drivers. You can find detailed instructions, e.g. for Windows 10, here: <a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/13753\/windows-10-camera-does-not-work\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Instructions<\/a> <br><br>\r\n\t\t\t\t\tIf the problem persists after using the assistance described above, please contact Instahelp Support at <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#image-sound-psychologist-do-not-work\" name=\"image-sound-psychologist-do-not-work\" class=\"green f20\">My psychologist does not see any video image\/hear any sound during the call. What can I do?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\t1) Computer: Please check if you have the latest version of your browser installed. We recommend Google Chrome. <br>\r\n\t\t\t\t\t2) Smartphones: Please use the latest version of the Instahelp app from the Google Play Store or Apple App Store. <br>\r\n\t\t\t\t\t3) Please try to test your video and audio function via the following website: <a href=\"https:\/\/webrtc.github.io\/samples\/src\/content\/getusermedia\/record\/\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Test website<\/a> <br>\r\n\t\t\t\t\tAfter allowing access to your camera and microphone, you can start a test recording. Record for about 10 seconds, stop the recording and play it back.<br><br>\r\n\t\t\t\t\tCan you hear and see it?<br>\r\n\t\t\t\t\tIf not:<br>\r\n\t\t\t\t\t&#8211; Please check in your settings on your computer or smartphone that the correct microphone is selected.<br>\r\n\t\t\t\t\t&#8211; Is the volume of your speaker set high enough?<br>\r\n\t\t\t\t\t&#8211; Did you use a headset? If possible, try with\/without a headset to check if you can hear a sound. <br><br>\r\n\r\n\t\t\t\t\t4) If you are using Windows 10 and you are having problems with the sound, please refer to the following page for further assistance: <a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/4520288\/windows-10-fix-sound-problems\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Help web site<\/a><br>\r\n\t\t\t\t\t5) If your camera does not work, please check the camera access authorization in your operating system and uninstall and reinstall the webcam drivers. You can find detailed instructions, e.g. for Windows 10, here: <a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/13753\/windows-10-camera-does-not-work\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Instructions<\/a> <br><br>\r\n\t\t\t\t\tIf the problem persists after using the assistance described above, please contact Instahelp Support at <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#call-is-not-stable\" name=\"call-is-not-stable\" class=\"green f20\">The call with my psychologist is not stable &#8211; there are interruptions in the picture and sound. What can I do?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\t1) Computer: Please check if you have the latest version of your browser installed. We recommend Google Chrome. <br>\r\n\t\t\t\t\t2) Smartphones: Please use the latest version of the Instahelp app from the Google Play Store or Apple App Store. <br>\r\n\t\t\t\t\t3) At least 1 Mbit\/s is required for download and upload to ensure stable data transmission. You can test the speed of your Internet connection on the following page: <a href=\"https:\/\/www.netztest.at\/en\/Test\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Test website<\/a> <br>\r\n\t\t\t\t\t4) If you are using Windows 10 and you are having problems with the sound, please refer to the following page for further assistance: <a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/4520288\/windows-10-fix-sound-problems\" target=\"_blank\" class=\"green underline\" rel=\"noopener noreferrer\">Help web site<\/a><br>\r\n\t\t\t\t\t5)If possible, use a different Internet access (e.g. Wi-Fi or mobile data connection on\/via your smartphone).\r\n\t\t\t\t\t<br><br>\r\n\t\t\t\t\tIf the problem persists after using the assistance described above, please contact Instahelp Support at <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#connection\" name=\"connection\" class=\"green f20\">Error message \u201cCalling Instahelp\u201d<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">If you receive this error message, Instahelp is trying to establish a connection with the server. With a weak Internet connection this can take a few seconds \u2013 please be patient for a moment. The message vanishes as soon as connection is achieved. No new messages can be displayed without connection to the server.<br><br>\r\n\r\n\t\t\t\t\tShould the message show up continuously, please go through the following options:<br><br>\r\n\r\n\t\t\t\t\t1) Check your Internet connection is active and working. <br>\r\n\t\t\t\t\t2) Download the Instahelp Web app in your browser again (F5 or \u201crefresh\u201d) or shut down and restart the Instahelp app on the smartphone or tablet in order to check whether it was just a temporary problem.<br>\r\n\t\t\t\t\t3) Should the error message continue to be shown, try to download the latest version of your Internet browser. The most popular browsers are Google Chrome and Firefox.<br>\r\n\t\t\t\t\t4) Should the problem continue, you might be inside a network (e.g. company network), in which the Web-socket connections necessary to use Instahelp are blocked by a firewall. Should this be the case, please contact our Instahelp support <a href=\"mailto:support@instahelp.me\" class=\"green underline\">support@instahelp.me.<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#faktor\" name=\"faktor\" class=\"green f20\">How does Instahelp&#8217;s two-factor authentication work?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Increase the protection of your account against unauthorised access by activating another authentication in addition to the password. You can use a passkey (or alternatively an authentication app) for this. You can also use several passkeys and an authentication app in parallel to use the Instahelp app on multiple devices (e.g. computer and smartphone).<br><br>\r\n\r\n\t\t\t\t\tYou do not need an extra app to use a passkey. If your device&#8217;s operating system supports passkeys and you have enabled fingerprint or facial recognition, you can easily and conveniently authenticate via your device. Do not activate passkeys on shared devices.<br><br>\r\n\r\n\t\t\t\t\t<strong>You have lost one of your devices or another person has access to it?<\/strong><br>\r\n\t\t\t\t\tThen deactivate the two-factor authentication. This will invalidate all stored authentication options. By reactivating it, you can then add devices again.<br><br>\r\n\r\n\t\t\t\t\t<strong>You want to use the Instahelp app on another device?<\/strong><br>\r\n\t\t\t\t\tClick on &#8220;Change&#8221; under Edit account > Two-factor authentication to add more passkeys or an authentication app.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-can-i-delete-my-instahelp-account\" name=\"how-can-i-delete-my-instahelp-account\" class=\"green f20\">How can I delete my Instahelp account?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tUnder settings (three-dot menu top right) you will find the option to delete your account under &#8220;Edit account&#8221;. This will irrevocably delete your stored account details and your access to your counselling room.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">Referral programme<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-can-i-participate-in-the-referral-programme\" name=\"how-can-i-participate-in-the-referral-programme\" class=\"green f20\">How can I participate in Instahelp&#8217;s referral programme \u201cHelp others grow\u201d?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tAnyone with an active Instahelp account can participate in the referral programme. The people invited as part of the programme must meet the following requirements: <br>\r\n\t\t\t\t\t<ul class=\"unordered-list\">\r\n\t\t\t\t\t\t<li>They must be new to Instahelp. This means that people with an existing Instahelp account cannot take part in the programme.<\/li>\r\n\t\t\t\t\t\t<li>They must register via the referral link you send out.<\/li>\r\n\t\t\t\t\t\t<li>Only one account is allowed per user. Self-referrals or duplicate referrals are not permitted.<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#where-can-i-find-the-referral-link\" name=\"where-can-i-find-the-referral-link\" class=\"green f20\">Where can I find the referral link?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tYou can find the referral link directly in the Instahelp app under &#8220;Help others grow&#8221;. You can copy this link or send it directly via the icons of the social media channels or messenger services.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#what-is-the-maximum-number-of-referrals\" name=\"what-is-the-maximum-number-of-referrals\" class=\"green f20\">What is the maximum number of referrals I can send?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tYou can share your referral link with as many people as you like.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#what-do-i-get-for-my-recommendation\" name=\"what-do-i-get-for-my-recommendation\" class=\"green f20\">What do I get for my recommendation?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tYou will receive a \u20ac&nbsp;10 bonus for every successful referral. For every fifth successful recommendation, you will even receive a \u20ac&nbsp;20 bonus. This amount will be automatically deducted when you pay for your next counselling. You can view the current status of your bonuses at any time in your Instahelp account under &#8220;Help others grow&#8221;.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-and-when-do-i-receive-a-bonus\" name=\"how-and-when-do-i-receive-a-bonus\" class=\"green f20\">How and when do I receive a bonus?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tIn order to receive a bonus, the people invited must be new to Instahelp and register via a referral link. In addition, you will only receive your bonus once the invitees have completed their initial counselling. Please note that no bonus will be provided in case of cancellation of the initial session and a refund. Verification that the counselling has taken place can take up to 72 hours.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#what-does-the-person-who-was-invented-receive\" name=\"what-does-the-person-who-was-invented-receive\" class=\"green f20\">What does the person who was invited receive?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tWhen a person registers with Instahelp via your referral link and schedules their initial session, they will receive a bonus of \u20ac&nbsp;10 for the initial session.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#how-can-i-redeem-the-bonus\" name=\"how-can-i-redeem-the-bonus\" class=\"green f20\">How can I redeem the bonus?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tThe bonuses you collect are automatically taken into account when booking your first or next follow-up counselling and deducted from the total amount. Please note that redemption is only possible in whole increments of 10 and a maximum of \u20ac&nbsp;40 can be redeemed per counselling. Remaining bonuses that cannot be redeemed in increments of 10 or that exceed the amount of \u20ac&nbsp;40 will be kept for the next counselling and then automatically credited.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#can-i-receive-my-bonus-in-cash\" name=\"can-i-receive-my-bonus-in-cash\" class=\"green f20\">Can I receive my bonus in cash?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tNo, cash payment is not possible. The bonuses received can only be redeemed for future counsellings.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#can-i-save-up-my-bonus\" name=\"can-i-save-up-my-bonus\" class=\"green f20\">Can I save up the bonus I have received and redeem it later?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tNo, if a bonus is available and you arrange your next counselling, the existing bonus will automatically be deducted in full up to a maximum of \u20ac&nbsp;40. If you have more bonuses available, the remaining amount will of course be retained and will then be deducted from your next but one counselling.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#can-i-recommend-instahelp-afterwards\" name=\"can-i-recommend-instahelp-afterwards\" class=\"green f20\">Can I recommend Instahelp to others and enter this in the programme afterwards?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tNo, your friends must register via your referral link and book their first counselling session. If they create an account without this link, they will not count as a successful referral under our referral programme.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#what-happens-to-my-bonus-when-i-delete-my-account\" name=\"what-happens-to-my-bonus-when-i-delete-my-account\" class=\"green f20\">What happens if I still have a bonus open but I end my counselling or delete my account?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">\r\n\t\t\t\t\tIf you end your counselling with Instahelp but keep your account, any existing bonus will be retained and will be taken into account for future counsellings. However, please note: If we do not see any account activity within 24 months, we reserve the right to deactivate your account, which will forfeit any remaining bonus.<br><br>\r\n\t\t\t\t\tIf you deactivate your account yourself and still have a bonus, this will also expire as a cash payout is not possible.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<h3 class=\"grey bold f20 top-20 bottom-10\">Other questions<\/h3>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#How-do-you-become-an-Instahelp-psychologist\" name=\"How-do-you-become-an-Instahelp-psychologist\" class=\"green f20\">How do you become an Instahelp psychologist?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Instahelp psychologists are subject to strict quality criteria and are chosen carefully. Should you be interested you may apply directly to us. For more information click <a href=\"https:\/\/instahelp.me\/en\/instahelp-psychologist\/\" class=\"green underline\">here<\/a>.\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"faq\">\r\n\t\t\t\t<a href=\"#Can-companies-also-use-Instahelp\" name=\"Can-companies-also-use-Instahelp\" class=\"green f20\">Can companies also use Instahelp?<\/a>\r\n\t\t\t\t<div class=\"f18 grey\">Yes, Instahelp offers ideal support for the psychological wellbeing of your employees. Here too, counselling is anonymous, keeping the psychological barrier as low as possible. <a href=\"https:\/\/instahelp.me\/en\/business\/\" class=\"green underline\">Here<\/a> you\u2019ll find more information.<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\r\n\r\n<!-- PSYCHOLOGISTS Slider -->\r\n<link rel=\"stylesheet\" href=\"\/wp-content\/themes\/instahelp\/_\/css\/slider-style.css\" \/>\r\n<script defer=\"defer\" src=\"\/wp-content\/themes\/instahelp\/_\/js\/slider.min.js\"><\/script>\r\n<style>\r\n\t.top-psychologists {\r\n\t\tmax-width: 850px;\r\n\t\tmargin: auto;\r\n\t}\r\n\r\n\t.slider__item-container img {\r\n\t\twidth: 100% !important;\r\n\t\toverflow: hidden;\r\n\t\tborder-radius: 16px;\r\n\t\tborder: 6px solid white;\r\n\t\tbox-shadow: 0 8px 20px rgb(0 0 0 \/ 5%);\r\n\t\tposition: relative;\r\n\t}\r\n\r\n\t.slider__item-datas {\r\n\t\tposition: absolute;\r\n\t\tz-index: 1;\r\n\t\tbottom: 0;\r\n\t\tpadding: 20px 10px 10px 10px;\r\n\t\tbackground: rgb(0, 0, 0);\r\n\t\tbackground: linear-gradient(0deg, rgba(0, 0, 0, 0.7035407913165266) 0%, rgba(0, 0, 0, 0) 100%);\r\n\t\tleft: 6px;\r\n\t\tright: 6px;\r\n\t\tcolor: #FFF;\r\n\t\tbottom: 6px;\r\n\t\tborder-radius: 10px;\r\n\t}\r\n<\/style>\r\n<!-- PSYCHOLOGISTS SECTION -->\r\n<div class=\"top-psychologists light-orange-background\">\r\n\t<div class=\"grid-container\">\r\n\t\t<div class=\"grid-100 text-center\">\r\n\t\t\t<h2 class=\"f28 m-f24 bold dark-green top-40 m-top-20 bottom-20 m-bottom-10\">Choose from over 260 experienced psychologists<\/h2>\r\n\t\t<\/div>\r\n\t\t    <div class=\"slider\">\n        <div class=\"slider__inner\">\n        \n                <div class=\"slider__item\">\n                <div class=\"slider__item-container\">\n                    \n                    <a href=\"https:\/\/instahelp.me\/en\/psychologists\/1965002337\/barbosa-sonia-msc\/\">\n    <img decoding=\"async\" src=\"https:\/\/web.instahelp.me\/api\/asset\/64943d34431d12747e7a1a2e\/sonia-barbosa.jpg?w=600\" srcset=\"https:\/\/web.instahelp.me\/api\/asset\/64943d34431d12747e7a1a2e\/sonia-barbosa.jpg?w=600 1x, https:\/\/web.instahelp.me\/api\/asset\/64943d34431d12747e7a1a2e\/sonia-barbosa.jpg?w=1200 2x\" alt=\"Sonia Barbosa - Psychologische Psychotherapeutin\" \/>                    <div class=\"slider__item-datas\">\n                        <div class=\"ratingstars\">\n                                                        <div class=\"score top-20\" title=\"4.2 out of 5 stars\">\n                                <div style=\"width:85%\"><\/div>\n                            <\/div>\n                            <span class=\"f14\" style=\"vertical-align: bottom;\">(115)<\/span>\n                                                    <\/div>\n                        <span>\n                            <span class=\"bold block f18\">Sonia Barbosa, MSc<\/span><span class=\"f14 block small-line-height\">Psychological psychotherapist<\/span>                        <\/span>\n                    <\/div>  \n                    <\/a>\n                <\/div>\n            <\/div>  \n                <div class=\"slider__item\">\n                <div class=\"slider__item-container\">\n                    \n                    <a href=\"https:\/\/instahelp.me\/en\/psychologists\/837456166\/poliakov-bogomil-msc\/\">\n    <img decoding=\"async\" src=\"https:\/\/web.instahelp.me\/api\/asset\/62d8ed30e5ef762428e7709c\/bogomil-poliakov.jpg?w=600\" srcset=\"https:\/\/web.instahelp.me\/api\/asset\/62d8ed30e5ef762428e7709c\/bogomil-poliakov.jpg?w=600 1x, https:\/\/web.instahelp.me\/api\/asset\/62d8ed30e5ef762428e7709c\/bogomil-poliakov.jpg?w=1200 2x\" alt=\"Bogomil Poliakov - Psychologe\" \/>                    <div class=\"slider__item-datas\">\n                        <div class=\"ratingstars\">\n                                                        <div class=\"score top-20\" title=\"4.5 out of 5 stars\">\n                                <div style=\"width:90%\"><\/div>\n                            <\/div>\n                            <span class=\"f14\" style=\"vertical-align: bottom;\">(7)<\/span>\n                                                    <\/div>\n                        <span>\n                            <span class=\"bold block f18\">Bogomil Poliakov, MSc<\/span><span class=\"f14 block small-line-height\">Counselling psychologist<\/span>                        <\/span>\n                    <\/div>  \n                    <\/a>\n                <\/div>\n            <\/div>  \n                <div class=\"slider__item\">\n                <div class=\"slider__item-container\">\n                    \n                    <a href=\"https:\/\/instahelp.me\/en\/psychologists\/676763721\/al-khafage-mortatha\/\">\n    <img decoding=\"async\" src=\"https:\/\/web.instahelp.me\/api\/asset\/64f36a6277cc5f06f4d0f66d\/mortatha-al-khafage.jpg?w=600\" srcset=\"https:\/\/web.instahelp.me\/api\/asset\/64f36a6277cc5f06f4d0f66d\/mortatha-al-khafage.jpg?w=600 1x, https:\/\/web.instahelp.me\/api\/asset\/64f36a6277cc5f06f4d0f66d\/mortatha-al-khafage.jpg?w=1200 2x\" alt=\"Mortatha Al Khafage - Klinischer Psychologe und Psychotherapeut\" \/>                    <div class=\"slider__item-datas\">\n                        <div class=\"ratingstars\">\n                                                        <div class=\"score top-20\" title=\"4.7 out of 5 stars\">\n                                <div style=\"width:94%\"><\/div>\n                            <\/div>\n                            <span class=\"f14\" style=\"vertical-align: bottom;\">(10)<\/span>\n                                                    <\/div>\n                        <span>\n                            <span class=\"bold block f18\">Mortatha Al Khafage<\/span><span class=\"f14 block small-line-height\">Clinical psychologist and psychotherapist<\/span>                        <\/span>\n                    <\/div>  \n                    <\/a>\n                <\/div>\n            <\/div>  \n                <div class=\"slider__item\">\n                <div class=\"slider__item-container\">\n                    \n                    <a href=\"https:\/\/instahelp.me\/en\/psychologists\/1764502209\/segschneider-ute-msc\/\">\n    <img decoding=\"async\" src=\"https:\/\/web.instahelp.me\/api\/asset\/647ef2fef50f033ccd7a2225\/ute-segschneider.jpg?w=600\" srcset=\"https:\/\/web.instahelp.me\/api\/asset\/647ef2fef50f033ccd7a2225\/ute-segschneider.jpg?w=600 1x, https:\/\/web.instahelp.me\/api\/asset\/647ef2fef50f033ccd7a2225\/ute-segschneider.jpg?w=1200 2x\" alt=\"Ute Segschneider - Psychologische Psychotherapeutin\" \/>                    <div class=\"slider__item-datas\">\n                        <div class=\"ratingstars\">\n                                                        <div class=\"score top-20\" title=\"4.7 out of 5 stars\">\n                                <div style=\"width:94%\"><\/div>\n                            <\/div>\n                            <span class=\"f14\" style=\"vertical-align: bottom;\">(29)<\/span>\n                                                    <\/div>\n                        <span>\n                            <span class=\"bold block f18\">Ute Segschneider, MSc<\/span><span class=\"f14 block small-line-height\">Psychological psychotherapist<\/span>                        <\/span>\n                    <\/div>  \n                    <\/a>\n                <\/div>\n            <\/div>  \n                <div class=\"slider__item\">\n                <div class=\"slider__item-container\">\n                    \n                    <a href=\"https:\/\/instahelp.me\/en\/psychologists\/1617135939\/schuster-angelika-msc\/\">\n    <img decoding=\"async\" src=\"https:\/\/web.instahelp.me\/api\/asset\/661f998b57393b7e0762b5b9\/angelika-schuster.jpg?w=600\" srcset=\"https:\/\/web.instahelp.me\/api\/asset\/661f998b57393b7e0762b5b9\/angelika-schuster.jpg?w=600 1x, https:\/\/web.instahelp.me\/api\/asset\/661f998b57393b7e0762b5b9\/angelika-schuster.jpg?w=1200 2x\" alt=\"Angelika Schuster - Psychologische Psychotherapeutin\" \/>                    <div class=\"slider__item-datas\">\n                        <div class=\"ratingstars\">\n                                                        <div class=\"score top-20\" title=\"5 out of 5 stars\">\n                                <div style=\"width:99%\"><\/div>\n                            <\/div>\n                            <span class=\"f14\" style=\"vertical-align: bottom;\">(5)<\/span>\n                                                    <\/div>\n                        <span>\n                            <span class=\"bold block f18\">Angelika Schuster, MSc<\/span><span class=\"f14 block small-line-height\">Psychological psychotherapist<\/span>                        <\/span>\n                    <\/div>  \n                    <\/a>\n                <\/div>\n            <\/div>  \n            <div class=\"slider__controls\"><\/div>\n        <\/div>\n    <\/div>\n    <script>\n        window.addEventListener(\"DOMContentLoaded\", function() {\n            const myCarousel = new Carousel({\n                container: document.querySelector('.slider'),\n                items: document.querySelectorAll('.slider__item'),\n                displayControls: true,\n                controlsContainer: document.querySelector('.slider__controls'),\n                textControls: [\"<span class'slider-previous'>\u00ab<\/i>\", \"<span class='slider-next'>\u00bb<\/span>\"],\n                autoplay: false\n            });\n        });\n    <\/script>\n    \r\n\t\t<div class=\"grid-60 prefix-20 suffix-20\">\r\n\t\t\t<div class=\"frontpage-match-card text-center\" style=\"overflow: auto; padding: 20px 0;\">\r\n\t\t\t\t<div class=\"p-top-10 p-left-20 p-right-20\">\r\n\t\t\t\t\t<div class=\"grid-100\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/08\/icon-perfect-match.svg\" width=\"40\" height=\"39\" alt=\"Wir verbinden dich mit Top-Psychologen online\" loading=\"lazy\" \/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"grid-100\">\r\n\t\t\t\t\t\t<div class=\"\">\r\n\t\t\t\t\t\t\t<h3 class=\"bold dark-green f22 m-f20 top-10 bottom-10\">\r\n\t\t\t\t\t\t\t\tPsychological counselling online\r\n\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"grey f18 m-f16 bottom-20\">\r\n\t\t\t\t\t\t\t\t<span class=\"bold f20 italic\">No waiting: <\/span><br class=\"hide-on-desktop\"> <span class=\"f20 italic\">We connect you with top psychologists online<\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"btn btn-green bold f18\" onclick=\"dataLayer.push({ 'event': 'GAevent', 'eventCategory': 'FAQ', 'eventAction': 'CTA', 'eventLabel': 'Web App' });\">\r\n\t\t\t\t\t\t\t\tDiscover now\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<hr class=\"divider bottom-60 m-bottom-20\" \/>\r\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"grid-container\">\r\n\t<div class=\"grid-100 text-center\">\r\n\t\t<h2 class=\"orange f34 top-50 bottom-50 text-center\">Support Team<\/h2>\r\n\t\t<div class=\"grey f20 grid-80 suffix-10 prefix-10\">Should you have any questions on Instahelp or have problems when using Instahelp apps,\r\n\t\t\t<br>\r\n\t\t\tcontact us at (<a href=\"mailto:support@instahelp.me\" class=\"grey underline\">support@instahelp.me<\/a>):\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"grid-60 suffix-20 prefix-20 support-form\" id=\"support-form\">\r\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7153-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7153\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7131\/#wpcf7-f7153-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7153\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7153-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Enter your question ...\" name=\"your-message\"><\/textarea><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gdpr\" value=\"1\" class=\"required\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"grey\">I have read the <a href=\"https:\/\/instahelp.me\/en\/privacy\/\" class=\"underline green\" target=\"_blank\">privacy policy<\/a> and agree to the use of my email address for communication purposes until further notice.<\/span><\/span><\/label><\/span><\/span><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-green bold\" type=\"submit\" value=\"Send support request\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t\t<style>\r\n\t\t\t.gdpr {\r\n\t\t\t\tpadding-bottom: 20px;\r\n\t\t\t\tdisplay: block;\r\n\t\t\t}\r\n\r\n\t\t\t.gdpr label {\r\n\t\t\t\tdisplay: flex;\r\n\t\t\t\tflex-direction: row;\r\n\t\t\t\tflex-wrap: nowrap;\r\n\t\t\t\talign-content: flex-start;\r\n\t\t\t\tjustify-content: flex-start;\r\n\t\t\t\talign-items: flex-start;\r\n\t\t\t}\r\n\r\n\t\t\t.gdpr input {\r\n\t\t\t\tmargin-right: 10px;\r\n\t\t\t\tmargin-top: 7px;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<!--<div role=\"form\">\r\n\t\t\r\n\t\t\r\n\t\t<p>\r\n\t\t\t<!--<span class=\"wpcf7-form-control-wrap your-email\">\r\n\t\t\t\t<input type=\"email\" id=\"youremail\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email address\">\r\n\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t<span class=\"wpcf7-form-control-wrap your-message\">\r\n\t\t\t\t<textarea id=\"yourmessage\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Enter your question ...\"><\/textarea>\r\n\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t<input type=\"submit\" id=\"formsubmit\" value=\"Send support request\" class=\"wpcf7-form-control wpcf7-submit btn btn-orange bold\">\r\n\t\t<\/p>\r\n\t\t<\/div>-->\r\n\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"Help area Do you have any questions? Here you will find answers to the most frequently asked questions. If your question is not included, you can contact our support team at any time using this contact form. General questions What is Instahelp? Instahelp is a platform for online psychological counselling, which connects those seeking help","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7131","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions<\/title>\n<meta name=\"description\" content=\"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions\" \/>\n<meta property=\"og:description\" content=\"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/\" \/>\n<meta property=\"og:site_name\" content=\"Instahelp \u2013 Online therapy &amp; counselling\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/instahelp.me\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T09:49:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp.png\" \/>\n\t<meta property=\"og:image:width\" content=\"860\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@instahelp_me\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"36 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/instahelp.me\/en\/support\/\",\"url\":\"https:\/\/instahelp.me\/en\/support\/\",\"name\":\"Frequently asked questions\",\"isPartOf\":{\"@id\":\"https:\/\/instahelp.me\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/instahelp.me\/en\/support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/instahelp.me\/en\/support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png\",\"dateModified\":\"2026-02-27T09:49:19+00:00\",\"description\":\"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.\",\"breadcrumb\":{\"@id\":\"https:\/\/instahelp.me\/en\/support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/instahelp.me\/en\/support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/instahelp.me\/en\/support\/#primaryimage\",\"url\":\"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png\",\"contentUrl\":\"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/instahelp.me\/en\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Instahelp\",\"item\":\"https:\/\/instahelp.me\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help area\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/instahelp.me\/en\/#website\",\"url\":\"https:\/\/instahelp.me\/en\/\",\"name\":\"Instahelp \u2013 Online therapy &amp; counselling\",\"description\":\"Online psychological therapy and counselling \u2013 no waiting time via video and audio chat\",\"publisher\":{\"@id\":\"https:\/\/instahelp.me\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/instahelp.me\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/instahelp.me\/en\/#organization\",\"name\":\"Instahelp\",\"url\":\"https:\/\/instahelp.me\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/instahelp.me\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/instahelp.me\/wp-content\/uploads\/2016\/07\/instahelp-mail-logo.png\",\"contentUrl\":\"https:\/\/instahelp.me\/wp-content\/uploads\/2016\/07\/instahelp-mail-logo.png\",\"width\":142,\"height\":29,\"caption\":\"Instahelp\"},\"image\":{\"@id\":\"https:\/\/instahelp.me\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/instahelp.me\/\",\"https:\/\/x.com\/instahelp_me\",\"https:\/\/www.instagram.com\/instahelp.me\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently asked questions","description":"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/","og_locale":"en_GB","og_type":"article","og_title":"Frequently asked questions","og_description":"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.","og_url":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/","og_site_name":"Instahelp \u2013 Online therapy &amp; counselling","article_publisher":"https:\/\/www.facebook.com\/instahelp.me\/","article_modified_time":"2026-02-27T09:49:19+00:00","og_image":[{"width":860,"height":300,"url":"https:\/\/instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@instahelp_me","twitter_misc":{"Estimated reading time":"36 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/instahelp.me\/en\/support\/","url":"https:\/\/instahelp.me\/en\/support\/","name":"Frequently asked questions","isPartOf":{"@id":"https:\/\/instahelp.me\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/instahelp.me\/en\/support\/#primaryimage"},"image":{"@id":"https:\/\/instahelp.me\/en\/support\/#primaryimage"},"thumbnailUrl":"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png","dateModified":"2026-02-27T09:49:19+00:00","description":"Answers to your questions about InstahelpAnswers to your questions about psychological counselling and online therapy at Instahelp.","breadcrumb":{"@id":"https:\/\/instahelp.me\/en\/support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/instahelp.me\/en\/support\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/instahelp.me\/en\/support\/#primaryimage","url":"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png","contentUrl":"https:\/\/staging1.instahelp.me\/wp-content\/uploads\/2020\/07\/CE-HerstellerLogo-Instahelp-300x105.png"},{"@type":"BreadcrumbList","@id":"https:\/\/instahelp.me\/en\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Instahelp","item":"https:\/\/instahelp.me\/en\/"},{"@type":"ListItem","position":2,"name":"Help area"}]},{"@type":"WebSite","@id":"https:\/\/instahelp.me\/en\/#website","url":"https:\/\/instahelp.me\/en\/","name":"Instahelp \u2013 Online therapy &amp; counselling","description":"Online psychological therapy and counselling \u2013 no waiting time via video and audio chat","publisher":{"@id":"https:\/\/instahelp.me\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/instahelp.me\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/instahelp.me\/en\/#organization","name":"Instahelp","url":"https:\/\/instahelp.me\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/instahelp.me\/en\/#\/schema\/logo\/image\/","url":"https:\/\/instahelp.me\/wp-content\/uploads\/2016\/07\/instahelp-mail-logo.png","contentUrl":"https:\/\/instahelp.me\/wp-content\/uploads\/2016\/07\/instahelp-mail-logo.png","width":142,"height":29,"caption":"Instahelp"},"image":{"@id":"https:\/\/instahelp.me\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/instahelp.me\/","https:\/\/x.com\/instahelp_me","https:\/\/www.instagram.com\/instahelp.me\/"]}]}},"_links":{"self":[{"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/comments?post=7131"}],"version-history":[{"count":97,"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/revisions"}],"predecessor-version":[{"id":36230,"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7131\/revisions\/36230"}],"wp:attachment":[{"href":"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/media?parent=7131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}