{"id":7163,"date":"2015-10-07T09:08:12","date_gmt":"2015-10-07T07:08:12","guid":{"rendered":"https:\/\/staging.instahelp.me\/so-funktioniert-es\/"},"modified":"2026-02-17T10:09:30","modified_gmt":"2026-02-17T09:09:30","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/instahelp.me\/en\/how-it-works\/","title":{"rendered":"This is how online counselling works"},"content":{"rendered":"<style>\r\n\t.event-hero {\r\n\t\tposition: relative;\r\n\t\tbackground-image: url(\/wp-content\/uploads\/2024\/12\/bg_hero_how_it_works@2x.png);\r\n\t\tbackground-repeat: no-repeat;\r\n\t\tbackground-size: cover;\r\n\t\tmargin: auto;\r\n\t}\r\n\t\r\n\t\r\n\t\r\n\t.green-underline {\r\n\t\tbackground-image: -webkit-gradient(linear, left top, left bottom, color-stop(50%, transparent), color-stop(50%, #DFEFE2));\r\n\t\tbackground-image: linear-gradient(to bottom, transparent 50%, #DFEFE2 50%);\r\n\t\tbackground-repeat: repeat-x;\r\n\t\tbackground-size: 20px 1em;\r\n\t\tbackground-position: 0 80%;\r\n\t}\r\n\t.white-underline {\r\n\t\tbackground-image: -webkit-gradient(linear, left top, left bottom, color-stop(50%, transparent), color-stop(50%, #FFFFFF));\r\n\t\tbackground-image: linear-gradient(to bottom, transparent 50%, #FFFFFF 50%);\r\n\t\tbackground-repeat: repeat-x;\r\n\t\tbackground-size: 20px 1em;\r\n\t\tbackground-position: 0 80%;\r\n\t}\r\n\t\r\n\t.matching-list {\r\n\t\tdisplay: flex;\r\n\t\tflex-direction: column;\r\n\t\tflex-wrap: nowrap;\r\n\t\tgap: 20px;\r\n\t}\r\n\t.howto .matching-list {\r\n\t\tgap: 40px;\r\n\t}\r\n\t\r\n\t.maching-item {\r\n\t\tdisplay: flex;\r\n\t\tflex-direction: row;\r\n\t\tflex-wrap: nowrap;\r\n\t\talign-items: flex-start;\r\n\t\tgap: 20px;\r\n\t}\r\n\t\r\n\t.matching-icon {\r\n\t\tmin-width: 50px;\r\n\t}\r\n\t.call-mockup {\r\n\t\twidth: 585px !important;\r\n\t\tmax-width: none;\r\n\t\tmargin-left: -40px;\r\n\t}\r\n\t\r\n\t.beratung-wrap {\r\n\t\tdisplay: flex;\r\n\t\tgap: 30px;\r\n\t}\r\n\t.beratung-item {\r\n\t\tdisplay: flex;\r\n\t\talign-items: start;\r\n\t\tgap: 20px;\r\n\t\tflex: 1 1 0;\r\n\t}\r\n\t.beratung-icon {\r\n\t\tmax-width: 50px;\r\n\t}\r\n\t.rounded-corner {\r\n\t\tborder-radius: 16px;\r\n\t}\r\n\t\r\n\t.themen-wrap {\r\n\t\tdisplay: flex;\r\n\t\tgap: 20px;\r\n\t\tflex-direction: row;\r\n\t\tflex-wrap: nowrap;\r\n\t\tjustify-content: center;\r\n\t\talign-items: stretch;\r\n\t}\r\n\t.themen-item {\r\n\t\tborder-radius: 12px;\r\n\t\tbackground: #FFF;\r\n\t\tbox-shadow: 0px 4px 40px 0px rgba(0, 0, 0, 0.05);\r\n\t\tpadding: 30px;\r\n\t\tmin-width: 50%;\r\n\t}\r\n\t.howto-notes {\r\n\t\tborder-radius: 12px;\r\n\t\tborder: 2px solid #7EBC89;\r\n\t\tbackground: #F1F8F2;\r\n\t\tpadding: 20px;\r\n\t\tfont-size: 18px;\r\n\t\tline-height: 1.5em;\r\n\t}\r\n\t.howto-logos {\r\n\t\tdisplay: flex;\r\n\t\tflex-direction: row;\r\n\t\tflex-wrap: nowrap;\r\n\t\talign-items: center;\r\n\t\tgap: 20px;\r\n\t\tmargin: 20px 0;\r\n\t}\r\n\t.howto-logos a {\r\n\t\tborder: 1px solid rgba(0, 0, 0, 0.15);\r\n\t\tborder-radius: 6px;\r\n\t\tposition: relative;\r\n\t\tpadding: 5px 35px 5px 15px;\r\n\t}\r\n\t.howto-logos a:hover {\r\n\t\tborder-color: #7EBC89;\r\n\t\tbox-shadow: 0 4px 12px rgba(0,0,0,0.1);\r\n\t}\r\n\t.howto-logos a:after {\r\n\t\tdisplay: inline-block;\r\n\t\twidth: 24px;\r\n\t\theight: 24px;\r\n\t\tcontent: \"\";\r\n\t\tbackground: url(\/wp-content\/uploads\/2024\/12\/icon_external.svg) no-repeat center;\r\n\t\tbottom: 5px;\r\n\t\tright: 5px;\r\n\t\tposition: absolute;\r\n\t}\r\n\r\n\t@media screen and (min-width: 768px) {\r\n\t\t.event-hero {\r\n\t\t\r\n\t\t}\r\n\t\t\r\n\t\t.f44 {\r\n\t\t\tfont-size: 44px;\r\n\t\t}\r\n\t\t\r\n\t}\r\n\t\r\n\t@media screen and (max-width: 768px) {\r\n\t\t.call-mockup {\r\n\t\t\twidth: auto;\r\n\t\t\tmargin-left: auto;\r\n\t\t}\r\n\t\t.maching-item, .beratung-item {\r\n\t\t\tgap: 15px;\r\n\t\t}\r\n\t\t.themen-wrap {\r\n\t\t\tflex-direction: column;\r\n\t\t}\r\n\t\t.themen-item {\r\n\t\t\tmin-width: 100%;\r\n\t\t}\r\n\t\t.matching-icon {\r\n\t\t\tmin-width: 35px;\r\n\t\t}\r\n\t\t.beratung-icon {\r\n\t\t\tmin-width: 35px;\r\n\t\t}\r\n\t\t.beratung-wrap {\r\n\t\t\tflex-direction: column;\r\n\t\t\twidth: 100%;\r\n\t\t\tgap: 20px;\r\n\t\t}\r\n\t\t.howto-logos {\r\n\t\t\tflex-direction: column;\r\n\t\t\talign-items: flex-start;\r\n\t\t}\r\n\t\t.howto-notes {\r\n\t\t\tfont-size: 16px;\r\n\t\t}\r\n\t}\r\n\t\r\n\t.mauticform-field-hidden { display:none }\r\n<\/style>\r\n\r\n\r\n<!-- HERO -->\r\n<div class=\"event-hero\">\r\n\t<div class=\"grid-container\">\r\n\t\t<div class=\"grid-55\">\r\n\t\t\t<hr class=\"divider bottom-100 m-bottom-10\" \/>\r\n\t\t\t<hr class=\"divider bottom-6 m-bottom-10\" \/>\r\n\t\t\t<h1 class=\"bold f44 m-f28 small-line-height bottom-20 top-20 m-bottom-10\">\r\n\t\t\t\tHow online<br class=\"hide-on-mobile\">\r\n                                psychological therapy<br class=\"hide-on-mobile\"> \r\n                                &#038; counselling works at Instahelp\r\n\t\t\t<\/h1>\r\n\t\t\t<p class=\"f24 m-f18 bottom-30 m-bottom-10\">\r\n\t\t\t\tFind out what your journey to greater <br class=\"hide-on-mobile\">\r\n\t\t\t\twell-being can look like.\r\n\t\t\t<\/p>\r\n\t\t\t<a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"btn btn-green bold f18\" target=\"_blank\" rel=\"noopener\">\r\n\t\t\t\tFind your psychologist\r\n\t\t\t<\/a>\r\n\t\t\t<a href=\"#steps\" class=\"btn btn-transparent bold f18 green underline\">\r\n\t\t\t\tLearn more &rarr;\r\n\t\t\t<\/a>\r\n\t\t\t<hr class=\"divider bottom-100 m-bottom-5\" \/>\r\n\t\t<\/div>\r\n\t\t<div class=\"grid-45\">\r\n\t\t\t<div class=\"mockup-form-wrap\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/12\/mockup_hero_how_it_works_EN.png\" srcset=\"\/wp-content\/uploads\/2024\/12\/mockup_hero_how_it_works_EN.png 1x, \/wp-content\/uploads\/2024\/12\/mockup_hero_how_it_works_EN@2x.png 2x\" alt=\"Smartphone shows psychologist selection: Picture of a psychologist, with introductory text underneath\" style=\"display: block;\" \/>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n<!-- 3 Steps -->\r\n<section class=\"\" id=\"steps\">\r\n\t<hr class=\"divider bottom-100 m-bottom-20\" \/>\r\n\t<div class=\"grid-container\">\r\n\t\t\r\n\t\t<div class=\"grid-50 push-50\">\r\n\t\t\t<h2 class=\"bold f38 m-f24 ultrasmall-line-height bottom-50 m-bottom-30\">\r\n\t\t\t\t<span class=\"green-underline bold\">3 steps<\/span> to <a href=\"https:\/\/instahelp.me\/en\/\">online psychological therapy &#038; counselling<\/a>: \r\n\t\t\t<\/h2>\r\n\t\t\t<div class=\"matching-list\">\r\n\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_1.svg\" alt=\"Step 1\"\/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t<h3 class=\"bold f28 m-f20\">\r\n\t\t\t\t\t\t\tMatching\r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f22 m-f18\">\r\n\t\t\t\t\t\t\tAnswer a few questions and find the right psychologist for you. \r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_2.svg\" alt=\"Step 2\"\/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t<h3 class=\"bold f28 m-f20\">\r\n\t\t\t\t\t\t\tRegistration\r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f22 m-f18\">\r\n\t\t\t\t\t\t\tYour psychologist will contact you via Instahelp in max. 24 hours.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_3.svg\" alt=\"Step 3\"\/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t<h3 class=\"bold f28 m-f20\">\r\n\t\t\t\t\t\t\tStart your counselling \r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f22 m-f18\">\r\n\t\t\t\t\t\t\tArrange your first session with your psychologist. Choose from video, audio call or text chat.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"top-20\">\r\n\t\t\t\t<a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"btn btn-green bold f18\" target=\"_blank\" rel=\"noopener\">\r\n\t\t\t\t\tFind your psychologist\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"grid-50 pull-50\">\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/03\/instahelp-app-mockup_EN.png\" alt=\"Two smartphones show an online counselling session: a video call with two people and a chat with a welcome text\" class=\"call-mockup top-20 m-top-5\" \/>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t<hr class=\"divider bottom-100 m-bottom-20\" \/>\r\n<\/section>\r\n\r\n<!-- BERATUNG SECTION -->\r\n<div class=\"light-green-background\">\r\n\t<div class=\"grid-container\">\r\n\t\t<hr class=\"divider bottom-40 m-bottom-20\" \/>\r\n\t\t<div class=\"grid-100\">\r\n\t\t\t<div class=\"beratung-wrap\">\r\n\t\t\t\t<div class=\"beratung-item\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_chat.svg\" alt=\"\" class=\"beratung-icon\" \/>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\t<h3 class=\"f24 m-f20 bold bottom-10\" >\r\n\t\t\t\t\t\t\t<span class=\"green-underline bold\" >\r\n\t\t\t\t\t\t\t\tNo waiting time\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f20 m-f16 bottom-20\">\r\n\t\t\t\t\t\t\tInitial contact and appointment within 24 hours &#8211; without a long wait.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"beratung-item\">\t\r\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_secure.svg\" alt=\"\" class=\"beratung-icon\" \/>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\t<h3 class=\"f22 m-f20 bold bottom-10\" >\r\n\t\t\t\t\t\t\t<span class=\"green-underline bold\" >\r\n\t\t\t\t\t\t\t\tConfidential and secure\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f20 m-f16 bottom-20\">\r\n\t\t\t\t\t\t\tYour <a href=\"https:\/\/instahelp.me\/en\" target=\"_blank\" class=\"underline \" rel=\"noopener\">online therapy<\/a> is end-to-end encrypted and completely anonymous if you wish.\r\n\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"beratung-item\">\t\r\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_individual.svg\" alt=\"\" class=\"beratung-icon\" \/>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\t<h3 class=\"f22 m-f20 bold bottom-10\" >\r\n\t\t\t\t\t\t\t<span class=\"green-underline bold\" >\r\n\t\t\t\t\t\t\t\tFlexible and personalised\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f20 m-f16 bottom-20\">\r\n\t\t\t\t\t\t\tNo commitment: pause, end or change your <a href=\"https:\/\/instahelp.me\/en\/online-psychologists\/\" target=\"_blank\" class=\"underline \" rel=\"noopener\">online psychologist<\/a> at any time.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<hr class=\"divider bottom-40 m-bottom-30\" \/>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<!-- Wohlbefinden -->\r\n<section class=\"\">\r\n\t<div class=\"grid-container\">\r\n\t\t<hr class=\"divider bottom-100 m-bottom-20\" \/>\r\n\t\t<div class=\"grid-50\">\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/12\/instahelp_wohlbefinden.jpg\" alt=\"Picture: Young woman sitting relaxed on a windowsill, holding a smartphone and smiling\" srcset=\"\/wp-content\/uploads\/2024\/12\/instahelp_wohlbefinden.jpg 1x, \/wp-content\/uploads\/2024\/12\/instahelp_wohlbefinden@2x.jpg 2x\" class=\"rounded-corner\" \/>\r\n\t\t<\/div>\r\n\t\t<div class=\"grid-50\">\r\n\t\t\t<h2 class=\"bold f38 m-f24 ultradark-green small-line-height bottom-20 m-top-20\">\r\n\t\t\t\tYour wellbeing \u2013 <br class=\"hide-on-mobile\" \/>\r\n\t\t\t\tin experienced hands\r\n\t\t\t<\/h2>\r\n\t\t\t<p class=\"f20 m-f16 bottom-30 ultradark-green\">\r\n\t\t\t\tWe focus on the highest quality and humanity so that you can unwind:\r\n\t\t\t<\/p>\r\n\t\t\t<p class=\"f18 m-f16 bottom-20\">\r\n\t\t\t\t<strong>Experience counts:<\/strong> Over 350 clinical psychologists and psychological psychotherapists with at least 3 years of experience.\r\n\t\t\t<\/p>\r\n\t\t\t<p class=\"f18 m-f16 bottom-20\">\r\n\t\t\t\t<strong>Well-founded methods:<\/strong> Scientifically proven and behavioural therapy-based approaches.\r\n\t\t\t<\/p>\r\n\t\t\t<p class=\"f18 m-f16 bottom-20\">\r\n\t\t\t\t<strong>Diversity of expertise:<\/strong> No matter what topic moves you &#8211; you will find the right experts with us.\r\n\t\t\t\t<br><br>\r\n\t\t\t\tIf it doesn&#8217;t fit, you can easily change your psychologist.\r\n\t\t\t<\/p>\r\n\t\t\t<a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"btn btn-green bold f20 m-f18\">\r\n\t\t\t\tFind your psychologist\r\n\t\t\t<\/a>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<hr class=\"divider bottom-100 m-bottom-20\" \/>\r\n\t<\/div>\r\n<\/section>\r\n\r\n<!-- FAQ SECTION -->\r\n<div class=\"beratung light-green-background\">\r\n\t<div class=\"grid-container\">\r\n\t\t<div class=\"grid-100\">\r\n\t\t\t<hr class=\"divider bottom-40 m-bottom-20\" \/>\r\n\t\t\t<div class=\"themen-wrap\">\r\n\t\t\t\t<div class=\"themen-item\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_communication.svg\" alt=\"\" class=\"themen-icon\" \/>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\t<h3 class=\"f38 m-f24 bold ultradark-green bottom-40 m-bottom-20 small-line-height\" >\r\n\t\t\t\t\t\t\tHow do I communicate with my psychologist?  \r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f18 m-f16 ultradark-green bottom-20\">\r\n\t\t\t\t\t\t\t<strong>Video call:<\/strong>\r\n\t\t\t\t\t\t\tIn your favourite place at home &#8211; video telephony comes closest to on-site therapy.\r\n\t\t\t\t\t\t\t<br><br>\r\n\t\t\t\t\t\t\t<strong>Audio call:<\/strong>\r\n\t\t\t\t\t\t\tPerfect for travelling or when you want to go for a walk in the woods.\r\n\t\t\t\t\t\t\t<br><br>\r\n\t\t\t\t\t\t\t<strong>Text chat:<\/strong>\r\n\t\t\t\t\t\t\tIf you don&#8217;t feel like talking &#8211; your psychologist is still there for you.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"themen-item\">\t\r\n\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_therapy.svg\" alt=\"\" class=\"themen-icon\" \/>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\t<h3 class=\"f38 m-f24 bold ultradark-green bottom-40 m-bottom-20 small-line-height\" >\r\n\t\t\t\t\t\t\tHow does <a href=\"https:\/\/instahelp.me\/en\/\">online therapy<\/a> work? \r\n\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t<p class=\"f18 m-f16 ultradark-green bottom-20\">\r\n\t\t\t\t\t\t\tAppointments are arranged flexibly and individually with your psychologist. During the first interview, your concerns will be discussed and initial goals defined. Typical psychologist questions such as \u2018What expectations do you have of your counselling?\u2019 can be asked. Instahelp uses two approaches: online therapy or online counselling.\r\n\t\t\t\t\t\t\t<br><br>\r\n\t\t\t\t\t\t\t<strong>You still have questions?<\/strong> Find the answers <a href=\"https:\/\/instahelp.me\/en\/support\/\" class=\"underline\">here<\/a>.\r\n\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<hr class=\"divider top-40 m-top-20\" \/>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<section id=\"cost-subsidy\">\r\n\t<div class=\"grid-container\">\r\n\t\t<div class=\"grid-80 prefix-10 suffix-10\">\r\n\t\t\t<div class=\"text-center bottom-40 m-bottom-20\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_austria.svg\" alt=\"Austria Flag\" class=\"\" \/>\r\n\t\t\t\t<h2 class=\"f38 m-f24 bold ultradark-green bottom-30 m-bottom-20 small-line-height\" >\r\n\t\t\t\t\tCost subsidy for online psychological therapy\r\n\t\t\t\t<\/h2>\r\n\t\t\t\t<p class=\"f20 m-f18 bottom-40 m-bottom-20\">\r\n\t\t\t\t\tIn Austria, you can apply for a cost subsidy from your statutory health insurance provider for online psychological therapy at Instahelp.\r\n\t\t\t\t<\/p>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"grid-70 prefix-15 suffix-15\">\r\n\t\t\t<div id=\"howto\" class=\"howto\">\r\n\t\t\t\t<div class=\"matching-list\">\r\n\t\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_1.svg\" alt=\"Step 1\"\/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t\t<h3 class=\"bold f30 m-f20\">\r\n\t\t\t\t\t\t\t\tObtain medical confirmation\r\n\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t<p class=\"f18 m-f16\">\r\n\t\t\t\t\t\t\t\tObtain a medical certificate from a doctor you trust. This must be available at the latest before the second session with your Instahelp psychologist. You can then apply for a cost subsidy for up to 10 sessions.\r\n\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_2.svg\" alt=\"Step 2\"\/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t\t<h3 class=\"bold f30 m-f20\">\r\n\t\t\t\t\t\t\t\tStart psychological therapy online  with Instahelp \r\n\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t<p class=\"f18 m-f16\">\r\n\t\t\t\t\t\t\t\tIn Matching, select Austria as the country in which you are insured to choose from suitable psychologists. Start your online psychological therapy with the first interview. \r\n\r\n\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<div class=\"maching-item\">\r\n\t\t\t\t\t\t<div class=\"matching-icon\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/icon_step_3.svg\" alt=\"Step 3\"\/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"matching-desc\">\r\n\t\t\t\t\t\t\t<h3 class=\"bold f30 m-f20\">\r\n\t\t\t\t\t\t\t\tSubmit invoices\r\n\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t<p class=\"f18 m-f16\">\r\n\t\t\t\t\t\t\t\tDownload your invoices directly in the Instahelp app and submit them to your statutory health insurance provider together with your medical confirmation.\r\n\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<hr class=\"divider bottom-50 m-bottom-20\" \/>\r\n\t\t\t\t<div class=\"text-center\">\r\n\t\t\t\t\t<a href=\"https:\/\/web.instahelp.me\/#onboard\" class=\"btn btn-green bold f18\" target=\"_blank\" rel=\"noopener\">\r\n\t\t\t\t\t\tStart online therapy\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<hr class=\"divider bottom-70 m-bottom-40\" \/>\r\n\t\t\t\t<div class=\"howto-notes\">\r\n\t\t\t\t\t<strong>Important notes:<\/strong>\r\n\t\t\t\t\t<br>\r\n\t\t\t\t\tPlease note the requirements of your health insurance company. Here you will also find the amount of the possible subsidy.\r\n\t\t\t\t\t<div class=\"howto-logos\">\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.gesundheitskasse.at\/\" target=\"_blank\" rel=\"nofollow noopener\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/12\/logo_oegk.png\" srcset=\"\/wp-content\/uploads\/2024\/12\/logo_oegk.png 1x, \/wp-content\/uploads\/2024\/12\/logo_oegk@2x.png 2x\" alt=\"Logo Austrian Health Insurance Fund\"\/>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.bvaeb.at\/\" target=\"_blank\" rel=\"nofollow noopener\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/12\/logo_bvaeb.png\" srcset=\"\/wp-content\/uploads\/2024\/12\/logo_bvaeb.png 1x, \/wp-content\/uploads\/2024\/12\/logo_bvaeb@2x.png 2x\" alt=\"Logo Insurance Institution for Public Servants, Railways and Mining\"\/>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<a href=\"https:\/\/www.svs.at\/\" target=\"_blank\" rel=\"nofollow noopener\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/instahelp.me\/wp-content\/uploads\/2024\/12\/logo_svs.png\" srcset=\"\/wp-content\/uploads\/2024\/12\/logo_svs.png 1x, \/wp-content\/uploads\/2024\/12\/logo_svs@2x.png 2x\" alt=\"Logo Social Insurance Institution for the Self-Employed\"\/>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t<li>An additional application is required from the 11th unit.<\/li>\r\n\t\t\t\t\t\t<li>These <a href=\"https:\/\/instahelp.me\/en\/support\/#cost-subsidy-insurance\" class=\"underline\">frequently asked questions<\/a> about the cost subsidy may help you.\u00a0<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\r\n<script type=\"text\/javascript\">\r\n\twindow.addEventListener(\"DOMContentLoaded\", function(){\r\n\t\t\r\n\r\n\t});\r\n<\/script>","protected":false},"excerpt":{"rendered":"How online psychological therapy &#038; counselling works at Instahelp Find out what your journey to greater well-being can look like. Find your psychologist Learn more &rarr; 3 steps to online psychological therapy &#038; counselling: Matching Answer a few questions and find the right psychologist for you. Registration Your psychologist will contact you via Instahelp in","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7163","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How does online therapy and counselling work at Instahelp?<\/title>\n<meta name=\"description\" content=\"Find out how online therapy and counselling works at Instahelp and how you can apply for a subsidy from your health insurance provider.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7163\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does online therapy and counselling work at Instahelp?\" \/>\n<meta property=\"og:description\" content=\"Find out how online therapy and counselling works at Instahelp and how you can apply for a subsidy from your health insurance provider.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/instahelp.me\/en\/wp-json\/wp\/v2\/pages\/7163\/\" \/>\n<meta property=\"og:site_name\" content=\"Instahelp \u2013 Online therapy &amp; 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