Technology-driven, human-centred: That's Instahelp
Learn more about the mission of Instahelp, the European platform for online therapy & psychological counselling.
Who we are
About Instahelp
When asked “How are you?” we usually reply “Fine, thanks.” But the reality is quite different: According to the WHO, one in three people in Europe alone is not doing well mentally or emotionally.
This is exactly where Instahelp, a brand of Insta Communications GmbH, comes in. Since November 2015, we’ve been offering online therapy and psychological counselling as a digital mental health platform – as a complementary, low-barrier option to the existing healthcare system. In addition to individuals, Instahelp also supports companies with flexible, tailored solutions for workplace mental health and is already available to more than 300,000 employees.
What Drives Us
Instahelp's Mission
Our mission is to provide people with professional psychological support early on and in a straightforward manner.
Whether it’s relationship issues, career challenges, stress, depressive moods, or other personal concerns: Our carefully selected, experienced clinical and health psychologists and psychological psychotherapists support those seeking help in over 20 languages via video call, phone, and supplementary text chat, helping them find suitable solutions and improve their quality of life in the long term.
Our Commitment to Quality
Psychologists at Instahelp
Breaking new ground together. The mission of the psychologists at Instahelp is clear: to provide online support to people going through challenging life phases, to empower them, and to promote their well-being. Through online therapy and psychological counselling, we provide professional support exactly where people need it—flexibly, in a way that fits into everyday life, and without long wait times.
To ensure that those seeking help know they’re in good hands, we select our psychologists with the utmost care: Each is a clinical or health psychologist or a psychological psychotherapist, has at least three years of experience in face-to-face therapy, has completed additional university-level training in online counselling, and works using scientifically grounded methods of cognitive behavioral therapy.
The People Behind It
Our Office Team
We are curious, open-minded, and empathetic, and we develop simple, high-quality, and effective solutions for our clients. We want to create a space where all emotions can be expressed, and we are passionately committed to the vision of strengthening mental health in Europe. As diverse as our team is, it is precisely this vision and passion that unites us.
Science-based quality
Instahelp advisory board
As members of the Instahelp Advisory Board, experienced experts in psychology and psychiatry ensure the quality of our service and drive the scientific development of our platform.
Board-Certified Specialist in Psychiatry and Neurology, Board-Certified Specialist in Child and Adolescent Psychiatry / Additional Specialization in Pediatric Neurology, Psychotherapist, Diploma in Psychosocial and Psychosomatic Medicine
“Counselling services in the ‘mental health’ field should be easily accessible. As an online platform, Instahelp offers excellent conditions for achieving this goal. Instahelp’s commitment to high-quality standards is what motivates me personally to support this project by serving as a member of the advisory board.”
Kurt Langbein
Journalist and Filmmaker
“Instahelp can provide crucial assistance to people seeking solutions to their mental health issues: in a personal, direct, professionally sound, and well-founded manner, through information tailored to each individual and through dialogue with trained psychologists. Instead of wandering aimlessly through the Google jungle, this approach allows users to fully harness the benefits of the web.”
Prof. Kenneth Thau, M.D.
University Professor of Psychiatry at the Medical University of Vienna, Board-Certified Specialist in Psychiatry and Psychotherapy, Psychotherapist
"Online services in the 'mental health field' must meet high quality standards if they are to be used effectively. My personal goal is to support Instahelp in achieving this objective as a member of its advisory board."
Working together toward our goal
Strong partners from academia and industry, committed to mental health.
Up to Eleven is a company builder based in Graz with over 15 years of experience in developing digital, cross-platform communication and software solutions. Up to Eleven is constantly developing mobile ideas that add value for people, and with Instahelp, they aim to revolutionize the world of counseling by making psychological counselling digitally accessible to as many people as possible.
Contact: Martin Pansy
The Faculty of Psychology at Sigmund Freud University Vienna integrates scientific psychology and evidence-based practice particularly closely in the field of clinical psychology – a true unique selling point for SFU, especially in the area of online counseling.
Contact:
Univ.-Prof. Mag. Dr. Gerhard Benetka (Dean of the Faculty of Psychology)
Univ.-Prof. Dr. Birgit U. Stetina (Head of the Department of Clinical Psychology)
In collaboration with the Fraunhofer Institute Portugal, we conducted a two-year project called Anathema to explore how technology-based interventions can support sexual health in older adults. The goal of Anathema is to expand traditional face-to-face services for promoting sexual health through digital technologies, making them inclusive and appealing to older adults and their partners.
Awards and nominations for Instahelp
