Privacy Policy – Cookies


Insta Communications GmbH
Münzgrabenstraße 92/4, 8010 Graz

for use of the
Instahelp platform (

Status: [05 / 2020]


Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the computer system of the user. When a user visits a website, a cookie can be stored on the operation system of the user. This cookie contains a characteristic series of symbols that enable clear identification of the browser when visiting the website again. Cookies that are already in the computer can be deleted at any time. You will find information about how to do this in your browser menu under the item “help”.
We use cookies to make our website more user-friendly. Some elements of our website require that the visiting browser can be identified after having switched site.

Advertising, remarketing

With your permission, this website also uses cookies from third parties to reach people with remarketing campaigns via online advertising in the advertising network.

Instahelp Cookies

The following types of cookies are used by Instahelp:
  • Required cookies (functional cookies and cookies for statistical purposes)
  • Marketing cookies (to improve and control the advertising measures)

Technically necessary cookies

Below we list the cookies generated by Instahelp itself and those used by third parties.

Instahelp cookies (first party)

Cookie name:Referrer
Purpose: This cookie is used to evaluate the success of marketing measures and enables the allocation to the referral page of the advertisement.
Duration of validity: 3 months
Cookie name:ihCookie
Purpose: Saves the information whether a selection has been made on the Privacy Information banner so that it is no longer displayed.
Duration of validity: 12 months
Cookie name:partner
Purpose: Saves a reference for advertising campaigns with partners so that, for example, a price reduction can be offered for the duration of the campaign.
Duration of validity: 30 days

Instahelp cookies (third party)

Anonymized Web analysis
To increase efficiency, on our website we use the services of Google Analytics, a Web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. (“Google”). Google Analytics uses so-called “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. Information about your use of the website (including your IP address) that is created by means of the cookie is transmitted to a server in the US and stored there. To protect the interests of users regarding protection of their personal data, this is done by anonymising the data, meaning that your IP address will be unrecognisable when passed on to Google. You can prevent the storage of cookies by means of a corresponding setting on your browser software; however, we draw your attention to the fact that, in this case, you might not be able to use all of the functions of this website to the full extent. Furthermore, you can prevent transmission of data created by the cookie and referring to your use of the website (including your IP address) to Google as well as the processing of these data by Google, by downloading and installing the browser plug-in available via following link:
Cookie name:_ga
Purpose: Used to differentiate between users
Duration of validity: 2 years
Cookie name:_gid
Purpose: Used to differentiate between users
Duration of validity: 24 hours
Cookie name:_gat, _gat_property-id
Purpose: Is used to reduce the demand rate. If Google Analytics is provided via Google Tag Manager, this cookie is named as follows: _dc_gtm_property-id
Duration of validity: 1 minute
Cookie name: _gac_property-id
Purpose: Contains campaign related information about the website visitor. For details on how to opt out, please click here:
Duration of validity: 90 days

Marketing Cookies

The marketing cookies described below are only used and set after your consent.

Instahelp Third Party Cookies

Advertising, remarketing Google
This website also uses cookies to address visitors via remarketing-campaigns with online advertising at a later time in the Google advertising network. In order to place remarketing advertisements, third-party providers like Google use cookies based on a visit to our website. As a user, you have the facility to deactivate Google’s use of cookies by accessing this Google deactivation page:
Advertising, remarketing Facebook
Subject to your consent, this website also uses “Custom Audiences from customer lists” of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA.

Using these, Facebook can target our advertisements at newsletter subscribers who are registered with Facebook. As a result we are able to run targeted advertising for people who have already expressed their interest in our products or our company. These data are passed to Facebook hashed and encrypted. Facebook compares the hash values on the customer list with the hash values of its own stored user data. Facebook then checks the matching data for instances of persons who have not yet liked our Facebook page and delivers our adverts to these Facebook users. You can get more information about the collection and use of the data, the purpose and scope of data collection and further processing and use of the data by Facebook, as well as your options for settings to protect your privacy and rights, from Facebook’s data protection guidelines, accessible via and
Cookie name:_fbp (Google Tag Manager)
Purpose: Used by Facebook to display a range of advertising products, such as real-time bids from third party advertisers.
Duration of validity: 30 days
Cookie name:fr (Facebook)
Purpose: Used by Facebook to display a range of advertising products, such as real-time bids from third party advertisers.
Duration of validity: 3 months
Cookie name:_gcl_au
Purpose: This cookie allows to find out how many times a person clicks on an advertisement until an action is carried out on the website (e.g. a purchase).
Duration of validity: 3 months
Purpose: These cookies record how visitors use our website to display advertisements that may be of interest. You can read more about this at:
Duration of validity: 2 years
Cookie name:OGPC
Purpose: This cookie enables the functionality of Google Maps.
Duration of validity: 1 month
Insta Communications GmbH
Münzgrabenstrasse 92/4, 8010 Graz, Austria
Company register No.: 438999m Graz Regional Court for Civil Matters
Tel: +43 316 22 84 09
Data protection regulations:
VAT-No.: ATU69838517
DVR-No.: 4014941