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This is how online therapy and psychological counselling work at Instahelp

The most exciting journey is the one to discover yourself. Find out how you can take the first steps with us.

Find your match
  1. 1.

    Find your match. What is important to you?

    Answer a few questions and find the right psychologist for you.

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  2. 2.

    Register and choose a psychologist.

    Your psychologist will get in touch via Instahelp within 24 hours.

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  3. 3.

    Choose a date and time and start your consultation.

    Arrange an initial consultation. Choose between a video call, a phone call or a text chat.

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We know that the first step is the hardest.
Be brave and get started today.

Three steps to your
online therapy & psychological counselling

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The benefits of Instahelp

Since 2015, Instahelp has been supporting people like you on their journey towards positive change – and builds on these promises, which are fulfilled every day.

No waiting time, quick help

Easy, accessible online therapy and psychological counselling, with an initial consultation within 24 hours. What are you waiting for?

Confidential and secure

We’ve created a safe space online where you can open up. It’s end-to-end encrypted and, if you wish, 100% anonymous.

Flexible in terms of time and location

Counselling that suits your lifestyle is essential for the success of your therapy. You can take a break or change your counsellor at any time – there’s no commitment.

By people, for people.

You’re not a machine. Your psychologist shouldn’t be one either. At Instahelp, you chat online with real people rather than AI.

Instahelp

  • Qualified and experienced psychologists
  • Building a genuine relationship with a real person
  • A psychologist asks questions, identifies patterns and supports personal development
  • Statutory duty of confidentiality

AI chatbot

  • An algorithm, not a real person
  • No human empathy is possible
  • Responds to your input; misjudgement possible
  • Privacy concerns regarding personal details
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Your wellbeing in
experienced hands.

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To help you open up, we focus on the highest quality and genuine humanity – every step of the way on your journey.

Experience counts

Over 400 clinical psychologists and psychotherapists, with at least three years’ professional experience – vetted and certified.

Well-established methods

Scientifically validated, behaviourally-based approaches – just as effective as face-to-face therapy.

A wide range of expertise

Whatever’s on your mind right now: with us, you’ll find the right experts for all topics and stages of life.

Flexible change

If it doesn’t work out, you can easily change your psychologist at any time without having to give a reason.

In Austria, you can apply to your statutory health insurance provider for a cost subsidy for online psychological therapy through Instahelp.

Do you have further questions about online therapy or psychological counselling at Instahelp?

Our answers to the frequently asked questions might be of help to you.

Find out more