Let’s take the helm together!
The relationship between you and your psychologist forms a decisive basis for successful counselling. You will be accompanied by our Welcome Assistant in the selection of a suitable psychologist. It will guide you step by step to your psychologist and answer your questions about Instahelp.
Your selected clinical psychologist will be at your side throughout the consultation. He or she will accompany you on your journey with a neutral, value-free and empathetic attitude and will work with you to develop concrete strategies to solve your problems or achieve your goals.
Anonymous and without appointment: The counselling is adapted to your schedule – even in the evening and at weekends.
Like a personal conversation, only more flexible: call your psychologist directly via the Instahelp App.
Depending on your payment model, your psychologist will be available up to 50 minutes per week. Text chat is the most flexible method – there is no appointment required.
The actual duration depends on your concerns. Experiences have shown that with psychological online counselling on a regular basis, significant progress can be achieved within a few weeks.
Yes, all psychologists are subject to the obligation of confidentiality. In addition, Instahelp uses technical encryption to protect conversations and messages from unauthorized access.
Some private insurance companies and other partners cover the costs of psychological online counselling at Instahelp. You can find more information on the assumption of costs here. Unfortunately, public health insurance companies currently do not offer cost coverage for online counselling.