This is how online counselling
by experienced psychologists at Instahelp works

Welcome to Instahelp. We’re delighted you’ve tracked us down. Instahelp is a simple and secure opportunity to get support from professional psychologists. Seek out together ways forward and solutions for your problem, so that you can find happiness again.

Find out more

Online-Beratung über Instahelp

Ihr Psychologe oder Berater bietet Ihnen mit Instahelp eine sichere Möglichkeit für die Online-Beratung. Die Instahelp Online-Praxis wurde speziell für die Online-Beratung entwickelt und ist mit modernsten Sicherheitsmechanismen geschützt. Die Beratung über Instahelp ist somit sicherer als E-Mail oder Skype.

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Contented Instahelp users

This is what Instahelp users have to say about online counselling
and their online psychologists
  • Very helpful. Exactly what I needed at that moment. Fast, efficient and with empathy. Many thanks!
    – Instahelp user
  • I’m really delighted that, through her invaluable responses, my psychologist has given me new impetus that has immediately led to an improved here and now in my day-to-day life. I’m very happy with the counselling.
    – Instahelp user
  • The speed was really very impressive. Very friendly and understanding. Many thanks.
    – Instahelp user
  • With her positive words and advice, my psychologist eased the process of reaching a decision I should have made a long time ago. She really took the trouble to understand me deeply and not just conduct some superficial conversation. Thanks for that.
    – Instahelp user

Überzeugte Instahelp Nutzer

Das sagen Online-Berater über Instahelp
  • Ich nutze Instahelp, weil es durch Zeiteffizienz, Komfort, Flexibilität und örtliche Unabhängigkeit des Online-Settings eine angenehme Arbeitsatmosphäre schafft.
    – Mag. Raphael Duque
  • Ich biete als Psychologe seit 2001 Online-Beratung an. Mit Instahelp habe ich nun eine Möglichkeit gefunden, meinen Klientinnen und Klienten auch die nötige Sicherheit der Gespräche bieten zu können.
    – Mag. Dominik M. Rosenauer
  • Als Psychologin berate ich meine Klienten flexibel, damit Klienten Wartezeiten auf eine Therapie überbrücken, während Therapieunterbrechungen mit mir in Kontakt bleiben oder auch nach dem Beratungsende wieder Kontakt aufnehmen können.
    – Mag. Christiane Maier-Plos


This is what you can expect from Instahelp:

  • professional online counselling
  • experienced psychologists
  • 100% anonymous & secure
  • no waiting, cancel anytime
  • aiming for solutions & effective
  • sound scientific basis

Find your Perfect Match!

Start your counselling in a few steps:

Being understood and able to speak openly: That’s the crucial basis for your counselling. With our matching system, we find your top psychologist in just a few clicks

Instahelp App



Enter your preferences through answering a few questions and find your perfect match among our team of over 300 psychologists

Select a psychologist

Choose your top psychologist from our suggestions and register completely anonymously. *If you have received an activation code from your company or organisation, you can use it in this step.

Start counselling

Your psychologist will be available within 24 hours. Take advantage of video, audio or text chat.

Instahelp App
Instahelp App
Instahelp App

Find out more about the counselling process here.
Start counselling

Counselling where and when you like

Instahelp am Browser, Android oder iOS

Video or audio calls

Like a personal conversation, only more flexible: call your psychologist directly via the Instahelp App.

Counselling via chat

Completely anonymous and also possible without an appointment: counselling is following your schedule – even in the evenings and at weekends.

Use free iOS, Android and web app. (system requirements)

We look forward to hearing from you.

Simply give us a try and find ways forward and solutions to your problem together with your psychologist.

If what we offer does not suit you, you can end counselling anytime in Settings.

Choose psychologist

What can I expect on my personal journey at Instahelp?

1.  Is my online psychologist always available?

Depending on your payment model, your psychologist will be available up to 50 minutes per week. Text chat is the most flexible method – there is no appointment required.

2.  How long does the consultation at Instahelp last?

The actual duration depends on your concerns. Experiences have shown that with psychological online counselling on a regular basis, significant progress can be achieved within a few weeks.

3.  Are my conversations with the psychologist confidential and secure?

Yes, all psychologists are subject to the obligation of confidentiality. In addition, Instahelp uses technical encryption to protect conversations and messages from unauthorized access.

4.  Are the costs covered by health insurances?

Some private insurance companies and other partners cover the costs of psychological online counselling at Instahelp. You can find more information on the assumption of costs here. Unfortunately, public health insurance companies currently do not offer cost coverage for online counselling.

For whom is online counselling at Instahelp suitable?

Whether it’s about life-crises, relationship problems or conflicts in your work, at Instahelp you get clinical-psychological counselling that covers areas including: problem analysis, working out approaches for overcoming problems, looking after and maintaining your health, avoiding recurrence of psychological disorders (relapse prevention, rehabilitation), strengthening personal initiative and help with self-help.

Online counselling is not appropriate if you are in an acute crisis or emergency situation or already know that you’re suffering from a clinically significant disorder. Nevertheless we are happy to help you find a psychologist or expert near you. Instahelp offers a service complementary to classical counselling and therapy at a practice. For legal reasons, the preparation of a diagnosis with subsequent therapy is not offered.

Die Instahelp Online-Praxis ist eine Software, die Online-Beratern zur Verfügung gestellt wird. Beratungsinhalte, Beratungsqualität und Verfügbarkeiten obliegen ausschließlich dem Berater. Nutzer der Instahelp Online-Praxis stehen in keiner Verbindung zu Instahelp, sofern sie keine Instahelp Psychologen sind.