Insta Communications GmbH

Instahelp is a brand of Insta Communications GmbH and was founded in 2015 with the vision of improving the quality of life of those seeking help by simplifying access to psychological counselling. Instahelp offers psychological online-support in real time, thereby offering a complement to the existing counselling system. Those seeking help have the possibility to contact professionally trained psychologists online and find solutions by means of chat-based communication. The focus is on preventive counselling and accompaniment to support individuals before problems might arise.

Our team

Team Instahelp
Mental Health Ambassadors

Bernadette Frech


Martin Pansy


René Berger

Investor & Co-Founder

Gernot Pansy


Gernot Reiber

Product Manager

Silvia Geier

Marketing Manager

Johannes Fell

International Sales

David Fösleitner

Strategic Partnerships

Anna Fuchs

Psychological Relationships

Annette Wallisch-Tomasch

Internal Psychological Quality

Christiane Otter

Key Account Management

Instahelp advisory board

The Instahelp advisory board forms an essential part of our team and consists of experienced people from the realms of psychology and psychiatry. It guarantees for the quality of the service and drives Instahelp’s scientific development.
Ernst Berger

Univ.-Prof. Dr. med. Ernst Berger

Specialist in psychiatry and neurology, specialist in child and adolescent psychiatry / additional training in child neurology, psychotherapist, diploma in psycho-social and psycho-somatic medicine.

“Counselling in the ‘psychological field’ should present a minimal barrier to entry. As an online platform, Instahelp offers excellent prerequisites for the achievement of this goal. My personal motivation for supporting this project by being part of the board results from Instahelp’s internal commitment to the highest standards.”

Kurt Langbein

Kurt Langbein

Journalist and filmmaker

“Instahelp can contribute decisively to helping people find solutions to their psychological problems; individually, directly, on a securely well-founded technical basis, by means of individually tailored information and dialogue with trained psychologists. In this ways the advantages of the Web are seized instead of getting lost in Google’s jungle.”

Kenneth Thau

Univ.-Prof. Dr. med. Kenneth Thau

University professor of psychiatry at the Medical University of Vienna, specialist in psychiatry and psycho-therapeutic medicine, psychotherapist.

“Online psychological care provision must fulfil the highest quality standards if it is to be used in a sensible way. As a member of the board it is my wish to support Instahelp in achieving this objective.”


Instahelp has been nominated for the following prizes and awards:

National Award Digital Solutions 2017
National Award Digital Solutions 2017For the first time, the Federal Ministry of Science, Research and Economy (BMWFW) has awarded the National Award Digital Solutions. Eight products out of 91 submissions where nominated for the national award.

HR Award 2016
HR Award 2016The HR Award is given to the most outstanding ideas, most innovative projects and most inspiring personalities in the HR branch. In 2016 Instahelp was nominated for it in the category “trends & innovation”.