Strengthening mental well-being together. Simply organised.
Enable your family, club or NGO to access professional psychological online counselling with Instahelp. Manage your budget centrally through your personal dashboard while ensuring full confidentiality through anonymised data.
Your benefits with Instahelp for Groups
Centralised management
Purchase counselling units for your entire family or organisation with one account.
Confidential & secure
Members access counselling privately. You can view usage in anonymised form, never personal content.
Fair pricing
No base fees, no fixed costs. You only pay for the counselling units you provide.
Full flexibility
Top up units manually or use automatic reloading based on your needs.
How it works – in 3 simple steps
Create your account
Set up your access within minutes and choose between 5, 10 or 20 units. The cost per counselling unit (50 minutes) is € 89.
Share your invitation link
Invite members via a link. Available units can be used immediately and anonymously.
Stay in control
Manage your balance, invite additional members or define counselling limits.
Psychological online counselling. By people, for people.
Instahelp is a leading platform for psychological online counselling and therapy in the German-speaking region.
No waiting times
Initial contact and appointment scheduling typically within 24 hours.
Confidential & secure
All sessions are end-to-end encrypted and can be used anonymously if desired.
Flexible & personalised
Find the right support from over 350 psychologists, with no long-term commitment.
Frequently asked questions
Are members anonymous during counselling?
+Yes. Counselling is confidential and end-to-end encrypted. Neither Instahelp nor account administrators have access to session content. Your dashboard only displays anonymised usage information.
How many people can I invite?
+You may invite as many members as you wish. Counselling can be used as long as units are available.
Can I set counselling limits for members?
+Yes. You can define an annual usage limit per member within your dashboard.
How does billing work and which payment methods are available?
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Units can be purchased manually or reloaded automatically once your balance falls below a defined threshold. A minimum purchase of 5 units applies.
Payments are currently available via credit card or PayPal.
Is there a minimum contract duration?
+No. You decide when and how many units you purchase. There is no subscription requirement.
How do members access the available units?
+Each member creates their own account. Registration via your invitation link enables them to use the units you provide, free of charge.