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Frequently asked questions about online psychologists and psychotherapists
An online psychologist is a qualified psychologist whom you speak to via video, telephone or chat, rather than travelling to a practice. You receive psychological counselling on whatever is on your mind, and can sit wherever you feel comfortable. Online psychologists can support you with personal difficulties, such as stress and feeling overwhelmed, depressive moods, anxiety, self-doubt, relationship problems or work-related issues.
An online psychologist is a good choice if you:
no longer want to cope alone with stress, feeling overwhelmed, self-doubt or anxiety
are looking for advice on relationship issues, break-ups, grief or life changes
want to get started quickly, rather than waiting weeks for a face-to-face appointment
need appointments that fit into your daily routine, including in the evenings or at weekends
are waiting for a place on a therapy programme and want to make good use of the time in the meantime
Instahelp is not suitable for acute crises or emergencies. In such cases, please contact your doctor or a crisis helpline immediately.
When making your choice, check that their area of specialism, availability and the impression they make on you are all right. So don’t just look at the person’s specialism and experience, but also consider whether their profile makes a good first impression, whether you find them likeable, and whether you can imagine talking openly with them about your concerns. The introductory videos and profiles will help you with this.
On Instahelp, you have two ways of finding the right psychologist: you can choose psychologists yourself or let the matching service suggest suitable profiles.
Yes, you can switch to another psychologist at any time. You often only realise whether you get on well with them once you’ve had a chat, and that’s perfectly normal. You can choose a new profile yourself or use the matching to get some new suggestions.
The initial consultation with Instahelp (30 minutes) costs (price: first). Each subsequent session costs (price: medium) for 50 minutes or (price: small) for 30 minutes.
At Instahelp , you always pay the same price per session, regardless of which psychologist you choose. There’s no subscription and no minimum commitment: you decide for yourself how many sessions you’d like, and you can stop at any time.
The main aim of the no-obligation initial consultation is to get to know your psychologist and see if you get on well together. You can simply talk about what’s on your mind at the moment and where you’d like some support. Together, you can assess your situation and discuss possible next steps. Your psychologist will also give you an insight into the methods they use and how the counselling sessions will be structured.
Afterwards, you decide for yourself whether and how you’d like to continue with the counselling – with no subscription or minimum commitment.
Read more about how the initial consultation might go and what questions are frequently asked.
At Instahelp, we place the utmost importance on the quality, qualifications and professionalism of all our psychologists and psychological psychotherapists.
All psychologists and psychological psychotherapists listed on Instahelp have the necessary training, are licensed and certified, and meet all the legal requirements for practising as psychotherapists or clinical psychologists (completed degree, at least 3 years’ experience, specialised training in online counselling, ongoing quality control). This means you can be sure that you are receiving professional psychological support online, based on a scientifically sound and safe framework.
You can find out about each psychologist’s areas of specialism, experience and further details in their profiles.
Over 500,000 psychological counselling sessions have already been carried out via Instahelp. The psychologists have received more than (psychologists_rating_count:) reviews, with an average rating of ( psychologists_rating_score:) stars. The quick appointment booking process, the quality of the psychological support and the wide choice of psychologists are rated particularly highly.