Insta Communications GmbH

When asked “How are you?” we usually respond with “Fine, thank you”. owever, the reality is quite different: according to the WHO (2017), one in three people in Europe alone are not doing well mentally or emotionally. This is exactly where Instahelp comes in. Since November 2015, we have been offering online psychological counselling and therapy as a digital platform for mental health – as a complementary, low-threshold service to the existing care system. Our goal: to provide people with early and uncomplicated support. Whether relationship problems, professional challenges, stress, depressive moods or other personal issues: our carefully selected, experienced clinical and health psychologists support those seeking advice in over 20 languages via video and audio calls and supplementary text chat, helping them to find suitable solutions and improve their quality of life in the long term. In addition to private individuals, Instahelp also supports companies with flexible, individually tailored services as part of workplace mental health promotion.

Our psychologists

Exploring new paths together. The mission of our Instahelp psychologists is clear: to support people online during challenging phases of their lives, to empower them and to promote their well-being. With online psychological counselling and therapy, we provide professional support exactly where people need it – flexibly, in a way that fits into their everyday lives and without long waiting times.

To ensure that those seeking advice know they are in good hands, we select our psychologists with the utmost care: each one is a clinical or health psychologist, has at least three years of experience in face-to-face therapy, has completed additional university training in online counselling and works scientifically based on the methods of cognitive behavioural therapy.

Our Office Team

We are curious, open, empathetic and develop simple, high-quality and effective solutions for clients. We want to create a space where all emotions can be expressed and are passionate about our vision to strengthen mental health in Europe. We are an interdisciplinary team, but it is precisely this vision and passion that unites us.

Group photo of Instahelp office staff: Individuals hold signs in their hands with various emotions such as proud, satisfied and brave written on them in german language.

Reaching goals together

Up to Eleven is a Graz-based company builder. More than 15 years of experience in the development of digital and cross-platform communication and software solutions help us to continuously create and implement mobile ideas that will add value to people’s lives. Through Instahelp we would like to revolutionise the realm of counselling and offer a digital option to make psychological counselling accessible to as many people as possible.
Contact:Mag. Martin Pansy (CEO)

In the field of clinical psychology, the faculty of psychology at Sigmund Freud University Vienna is characterised by a particularly close intertwinement of scientific psychology and evidence-based practice. Especially regarding online counselling, the academic core competence of SFU is a truly unique selling proposition.

Contact:Univ.-Prof. Mag. Dr. Gerhard Benetka (Dean of the Faculty of Psychology)
Univ.-Prof. Dr. Birgit U. Stetina (Head of department “Clinical Psychology”)

Together with the Fraunhofer-Institute Portugal, we are researching in a two-year project Anathema how sexual health in old age can succeed with the help of technology-based interventions. The aim of Anathema is to enhance traditional face-to-face sexual health services with digital technologies to make them inclusive and engaging for older adults and their partners. All the materials and exercises we develop and validate during the project will also be available through Instahelp.

Instahelp advisory board

The Instahelp advisory board forms an essential part of our team and consists of experienced people from the realms of psychology and psychiatry. It guarantees for the quality of the service and drives Instahelp’s scientific development.

Univ.-Prof. Dr. med. Ernst Berger

Specialist in psychiatry and neurology, specialist in child and adolescent psychiatry / additional training in child neurology, psychotherapist, diploma in psycho-social and psycho-somatic medicine.

“Counselling in the ‘psychological field’ should present a minimal barrier to entry. As an online platform, Instahelp offers excellent prerequisites for the achievement of this goal. My personal motivation for supporting this project by being part of the board results from Instahelp’s internal commitment to the highest standards.”

Kurt Langbein

Journalist and filmmaker

“Instahelp can contribute decisively to helping people find solutions to their psychological problems; individually, directly, on a securely well-founded technical basis, by means of individually tailored information and dialogue with trained psychologists. In this ways the advantages of the Web are seized instead of getting lost in Google’s jungle.”

Univ.-Prof. Dr. med. Kenneth Thau

University professor of psychiatry at the Medical University of Vienna, specialist in psychiatry and psycho-therapeutic medicine, psychotherapist.

“Online psychological care provision must fulfil the highest quality standards if it is to be used in a sensible way. As a member of the board it is my wish to support Instahelp in achieving this objective.”

Nominierungen

Instahelp has been nominated for the following prizes and awards:

Startup of the Year 2019Instahelp was awarded the “Startup of the Year 2019” prize at the 4GameChangers Festival. This award was given to companies that “positively change the world”.

Born Global Champion 2019The Außenwirtschaft Österreich (Austrian Foreign Trade Promotion), which is part of the Austrian Federal Economic Chamber, honours young Austrian companies that are internationally successful with their innovative products and services.

HR Innovation Award 2018The disruptive change in companies redefines the role of HR managers and requires innovative offers for employees. Instahelp was the winner in the category “HR Transformation & Consulting”.

Staatspreis Digital Solutions 2017For the first time, the Federal Ministry of Science, Research and Economy (BMWFW) has awarded the National Award Digital Solutions. Eight products out of 91 submissions where nominated for the national award.

Instahelp » The company