How online psychological therapy & counselling works at Instahelp
Find out what your journey to greater well-being can look like.
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3 steps to online psychological therapy & counselling:
Matching
Answer a few questions and find the right psychologist for you.
Registration
Your psychologist will contact you via Instahelp in max. 24 hours.
Start your counselling
Arrange your first session with your psychologist. Choose from video, audio call or text chat.
No waiting time
Initial contact and appointment within 24 hours – without a long wait.
Confidential and secure
Your online therapy is end-to-end encrypted and completely anonymous if you wish.
Flexible and personalised
No commitment: pause, end or change your psychologist at any time.
Your wellbeing – in experienced hands
We focus on the highest quality and humanity so that you can unwind:
Experience counts: Over 350 clinical psychologists and psychological psychotherapists with at least 3 years of experience.
Well-founded methods: Scientifically proven and behavioural therapy-based approaches.
Diversity of expertise: No matter what topic moves you – you will find the right experts with us.
If it doesn’t fit, you can easily change your psychologist.
How do I communicate with my psychologist?
Video call:
In your favourite place at home – video telephony comes closest to on-site therapy.
Audio call:
Perfect for travelling or when you want to go for a walk in the woods.
Text chat:
If you don’t feel like talking – your psychologist is still there for you.
How does online therapy work?
Appointments are arranged flexibly and individually with your psychologist. During the first interview, your concerns will be discussed and initial goals defined. Typical psychologist questions such as ‘What expectations do you have of your counselling?’ can be asked. Instahelp uses two approaches: online therapy or online counselling.
You still have questions? Find the answers here.
Cost subsidy for online psychological therapy
In Austria, you have been able to apply for a cost subsidy from your statutory health insurance provider for online psychological therapy at Instahelp since 1 January 2025.
Obtain medical confirmation
Obtain a medical certificate from a doctor you trust. This must be available at the latest before the second session with your Instahelp psychologist. You can then apply for a cost subsidy for up to 10 sessions.
Start psychological therapy online with Instahelp
In Matching, select Austria as the country in which you are insured to choose from suitable psychologists. Start your online psychological therapy with the first interview.
Submit invoices
Download your invoices directly in the Instahelp app and submit them to your statutory health insurance provider together with your medical confirmation.
Please note the requirements of your health insurance company. Here you will also find the amount of the possible subsidy.
- An additional application is required from the 11th unit.
- These frequently asked questions about the cost subsidy may help you.