Data protection regulations - Instahelp - your online psychologist

Overview

General information: Privacy policy statement
Privacy policy for users and clients
Privacy policy for psychologists
Privacy policy for applicants
Privacy policy for business relations
Privacy policy for our social media presence

General information: Privacy policy statement

Your visit to our website
Registration for webinars
Contacting us
Management of applications in connection with the rights of data subjects
Which processors and external service providers do we use?
What rights do you have with regard to data processing?
How can you contact us?

General information

For Insta Communications GmbH, Münzgrabenstraße 92-4, 8010 Graz (hereinafter referred to as “we”), data protection and information security are the basis for stable and successful customer relationships and are of great importance to the company. For this reason, the protection of your personal data (hereinafter referred to as “data”) is important to us.

When handling data, we observe all of the relevant regulations especially those of the General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act (TKG) – as amended. In addition, we have taken the technical and organisational measures that are required for appropriate data protection.

In this data protection declaration you will find all the information about how we process and protect your data in accordance with the GDPR. We aim to provide you with this information in the clearest and most understandable way possible. If you still have questions about any of the points, we are always there for you under the contact details provided in the point “How can you contact us?” or at https://instahelp.me/en/imprint/.

1. Your visit to our website

If you only use our website at https://instahelp.me it is not generally necessary for you to provide personal data.

Logs which are technically necessary

In order to operate the website, it is necessary to process certain data that can be used to identify individuals. In this case, it is only the data that is transmitted to us by your Internet browser. This especially includes the following:

your IP address
browser language
URL that is visited
access time

The data that is mentioned is automatically recorded with every form of activity on our homepage in order to be able to provide you with it. For this reason, we refrain from citing this data in any other processing activity. If this data is used for other purposes, we will point this out to you separately in the respective processing activity.

Purpose

This is done in order to enable access and the use of the websites you have accessed, for analysis purposes and to improve our website.

Legal basis

The legal basis for this is our legitimate interest in guaranteeing the operation of the website, carrying out an error and availability analysis and defending against attacks in accordance with art. 6 para. 1 lit. f GDPR.

Recipients

If need be, this data will be transmitted to processors, but not to third parties.

Storage duration

The data is only stored for two weeks unless there is a legal obligation to keep it beyond that. At the same time, it can be stored for a longer period of time if this is necessary to investigate attacks that have been identified on our website.

Necessity of provision

There is no obligation for you to provide this data. You cannot use the website without providing this data.

Cookies

In order that you can use this website without restrictions, we use so-called “cookies”. Cookies are small text files that enable users to be recognised and their use of our website to be analysed. A randomly generated unique identification number is stored in these text files. A cookie also contains information about its origin and the storage period. These cookies cannot store any other data. Setting cookies does not allow us to view files on your computer.

The cookies set by our website do not pose any danger to the user’s computer system, as they do not cause any damage and do not contain any viruses or similar.

You can find more information about the cookies we use at https://instahelp.me/en/cookies/.

Legal basis

The legal basis for the use of cookies for marketing and analysis purposes is your consent in accordance with art. 6 para. 1 lit a GDPR, which you can give via the cookie banner.

The legal basis for the use of technically necessary cookies that do not require consent is our legitimate interest in accordance with Art. 6 para. 1 lit f GDPR in conjunction with sect. 165 para. 3 sentence 3 Austrian Telecommunications Act (TKG) 2021, in order to ensure the technical operation and basic functions of our website, save your chosen cookie settings and operate the website accordingly.

Notice of revocation, notice of objection

You can revoke the consent you have given at any time without affecting the legality of the processing carried out on the basis of the consent up to the revocation. Under certain circumstances, you may have a right to object to processing that is based on a legitimate interest of the person responsible. You can find more information about your rights as a data subject in the section “Your rights”.

Recipients

If need be, this data will be transmitted to processors, but not to third parties.

Storage duration

The respective storage period of the cookie can be found at https://instahelp.me/en/cookies/.

Necessity of provision

There is no obligation for you to provide this data. If the functionally necessary cookies are not provided, you may experience problems accessing and using our website. Not providing other cookies would not have any negative consequences for you.

Evaluations, statistics and further information
Anonymised web analysis

On our website, we use the services of Google Analytics to increase efficiency. This is a web analysis service provided by Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your anonymised IP address with the last octet truncated) is transmitted to a Google server in the USA and stored there. In order to protect the interests of users in the protection of their personal data, this is carried out by anonymising the data. Your IP address is thus already transmitted to Google in an unrecognisable manner. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however, that in this case, you will, if applicable, not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from Google processing this data by downloading the browser plug-in available under the following link and installing it: https://tools.google.com/dlpage/gaoptout.

You can also find more information at https://instahelp.me/en/cookies/.

YouTube videos

YouTube videos are integrated on our website. These are stored on “www.youtube.com” and can be played directly from our website. YouTube cookies are only stored on your computer when you play the videos and data is transmitted to the YouTube operator Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). If you play videos stored on YouTube, the following data will at least be transmitted to Google: IP address and cookie ID, the specific address of the page accessed from us, browser language setting, system date and time of access, and your browser ID. Data is transferred regardless of whether you are logged into a YouTube user account or whether you do not have a user account. If you are logged in, this data will be assigned directly to your account. You can prevent this assignment by logging out before activating the start button. YouTube and/or Google stores this data as usage profiles and uses it for advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these usage profiles, which you must address directly to Google as the operator of YouTube. Google provides further information concerning YouTube’s data protection at https://google.at/intl/de/policies/privacy/. By playing the YouTube videos, you consent to data processing by Google. We do not process the data concerned.

2. Registration for webinars

Purpose

Webinars serve to provide information and raise awareness about topics related to mental health. By agreeing to receive information about Instahelp, you also enable us to fulfil a contract or pre-contractual measures and to send you newsletters.

Legal basis

The legal basis for registration is both your consent in accordance with art 6 para 1 lit a GDPR and the initiation and/or fulfilment of a contract in accordance with art 6 para 1 lit b GDPR.

Data categories

In particular, the following data will be processed for your use:

Your first and last name
Your e-mail address
Date and time of registration

In addition, the following optional data can be processed by you:

Consent to receive information about Instahelp
Your company name

Recipients

The data may be transferred to processors and partner organisations with whom we conduct joint webinars. If we conduct webinars together with partner organisations, we will inform you separately about the partner organisation before you register for the specific webinar.
Your data will not be transferred to other third parties.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as it is necessary within the framework of legal retention periods.

Revocation

You have the right to revoke your data protection consent at any time. The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. You cannot use the webinars without providing this data.

3. Contacting us

Purpose

If you contact us, the data you provide will be stored by us in order to process the request and in the event of follow-up questions.

Legal basis

The legal basis for this is either our legitimate interest pursuant to art. 6 para. 1 lit f GDPR in answering your enquiry and processing your request, or the initiation and/or fulfilment of a contract pursuant to art. 6 para. 1 lit b GDPR or your consent to data processing in accordance with art. 6 para. 1 lit a GDPR.

Data categories

The following data are processed in connection for making contact:

Name
Contact details
Information in your request
Other personal data that you provide to us in connection with you contacting us

Recipients

This data will be sent to processors or internal contact persons dealing with your request, but not to third parties.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as it is necessary within the framework of legal retention periods.

Revocation

You have the right to revoke your data protection consent at any time. The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

If your contact

takes place as part of the initiation of the contract, it is necessary to provide your data for the conclusion of the contract;
if it occurs for any other reason, there is no obligation for you to provide this data.

There is no obligation for you to provide this data. Depending on the request, failure to provide your data may mean that we cannot process your request further or that it is not possible to conclude a contract.

4. Management of applications in connection with the rights of data subjects

Purpose

The purpose is to process your applications in connection with the rights of data subjects in accordance with the GDPR. In addition, we store this data beyond the processing of the application as proof that we have complied with our legal obligation to process your application in a timely and appropriate manner.

Legal basis

The legal basis for processing your applications is art. 12 et seqq. GDPR. Accordingly, we have to send you all communications in connection with your data subject rights. Storage beyond the processing of the application is based on our legitimate interest in asserting, exercising or defending legal claims in accordance with art. 6 para. 1 lit f in conjunction with art. 9 para. 2 lit f GDPR.

Data categories

The following data is processed in connection with the rights of data subjects:

Name
Contact details
Identification data
Other data that you submit to us in connection with your application

Recipients

If need be, this data will be transmitted to processors, but not to third parties. The data will only be used to process your request. In the event that we are obliged to prove our fulfilment of our obligations to a supervisory authority, your request may be disclosed to the responsible supervisory authority.

Storage duration

Your data will be stored for three years after the application has been processed. This is due to the general limitation period in accordance with sect. 24 para. 4 Federal Act concerning the Protection of Personal Data (DSG). Up until the time of deletion, the data will be restricted in such a way that no further processing for other purposes takes place.

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that we will not be able to process your applications.

5. Which processors and external service providers do we use?

We transmit your data within our group of companies, Up to Eleven Digital Solutions GmbH, based at Münzgrabenstraße 92/4 8010 Graz, insofar as this is necessary for the fulfilment of contractual and/or legal obligations (e.g. for accounting or similar).

In addition, we also transmit your data to external service providers (processors) used by us for support in accordance with the required purposes. External service providers support us in the field of payment processing, such as Mollie B.V. or with the operation and technical support of the website. We have always concluded order processing contracts with these processors in accordance with art. 28 GDPR.

We only commission external service providers as processors who offer us sufficient guarantees that your personal data will be processed in accordance with the GDPR and that your rights will be protected. The external service providers only process your data on the basis of our instructions and we remain responsible for protecting your data.

Finally, your data may also be transmitted to legal representatives, security authorities, competent courts or authorities for legal prosecution, in order to fulfil our legal obligations (legal basis art. 6 para. 1 lit c GDPR).

6. What rights do you have with regard to data processing?

You have the right at any time:

to obtain information about your personal data (art. 15 GDPR);
to request the correction, supplementation or deletion of personal data that is incorrect or not processed in accordance with the law (articles 16, 17 GDPR); If you have asserted the right to correction, deletion or restriction, we are obliged to inform all recipients to whom the personal data concerning you has been disclosed of this correction or deletion of the data or the restriction regarding processing, unless this proves to be impossible or involves a disproportionate cost;
to require us to restrict the processing of the personal data (e.g. if you believe that the personal data we hold about you is inaccurate or unlawful) (art. 18 GDPR);
to object to the processing of your personal data in accordance with art. 21 GDPR if this is based on art. 6 para. 1 lit e or f GDPR;
to request data portability (art. 20 GDPR).

If we process your data on the basis of your consent, you have the right to revoke this consent at any time by e-mail or post.

How can you withdraw your consent?

Your consent is required for certain data processing in accordance with art. 6 para. 1 lit a GDPR. In such cases, we will always obtain your consent in advance. We will also explain to you exactly what we need your data for, which data we will actually process and what we do with it (purpose). Your consent to such data processing is always voluntary. If you give us your consent, you can still revoke it at any time and without justification (by e-mail or a letter sent to the address in our contact details – this can be found in this privacy policy statement under “How can you contact us?” or on our website at https://instahelp.me). The revocation applies to the future. The data processing that we carried out up to your revocation therefore remains lawful and is not affected by the revocation.

What options do you have if you want to lodge a complaint?

You can contact us at any time to enforce your data protection rights (see contact details under “How can you contact us?” or on our website at https://instahelp.me). In addition, you have the right to lodge a complaint with the Austrian data protection authority (Barichgasse 40-42, 1030 Wien, Tel +43 1 52 1 52-0, e-mail: dsb@dsb.gv.at) or with another data protection supervisory authority in the EU, especially at your place of residence or work.

7. How can you contact us?

You can reach our data protection officer at:
x-tention Informationstechnologie GmbH
Römerstraße 80A
4600 Wels
E-mail: service.datenschutz@x-tention.com

Note:
Further information concerning our data processing can be found in the following privacy policy statements:

Privacy policy for using the Instahelp counselling service

Privacy policy for applicants

Privacy policy for business relations

Privacy policy for our social media presence

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Privacy policy for users and clients

Psychologist matching and/or registration
Processing in connection with a personal invitation link from your psychologist
Processing in connection with psychological therapy and counselling online
Progress Check-in
Referral program
Psychologist reviews
Mental Wellbeing Check and additional functions for psychological therapy and counselling online
Provision of receipts or fee notes
Satisfaction survey
Newsletter and E-mail Campaigns

1. Psychologist matching and/or registration

Purpose

When using the psychological therapy or counselling service online or the mental health gym, you have the opportunity to register in our Instahelp app (Android, iOS and/or https://web.instahelp.me/). This gives you access to your consultation room, you can view the results of your mental wellbeing check or use content from the mental health gym (see point 7).

Legal basis

The legal basis for registration is both your consent in accordance with art 6 para 1 lit a GDPR and the initiation or fulfilment of a contract in accordance with art 6 para 1 lit b GDPR. Should online psychological therapy or counselling subsequently be required, the processing is based on your consent in accordance with art. 9 para. 2 lit a GDPR and art. 9 para. 2 lit h GDPR.

Data categories

In particular, the following data will be processed for your use:

The freely-selectable display name
Your e-mail address
Date and time of registration
Password
Your country and language selection
Origin
Country of insurance

In addition, the following optional data can be processed by you:

Voucher which has been used and/or unlock code
Consent to receive information about Instahelp
Second factor
Information concerning: gender, age range, preferred counselling times, desired form of communication and topic of online psychological therapy or counselling
Information about your own insurance provider
Information on whether a settlement with the insurance provider is being considered

Recipients

Your data will not be shared with third parties. As part of the matching process with the psychologists, your data, especially your age group, gender, preferences for the type of consultation and appointment times, counselling language, country, date of payment, display name, online status and the information about your own insurance provider, will be transmitted to the selected psychologist.

Storage duration

The data will be stored for 24 months from your last activity on the Instahelp platform, provided that they are no longer required to achieve the above-mentioned purpose, you have not already objected and no statutory retention periods prescribe otherwise.

Revocation

You have the right to revoke your declaration of consent under data protection law at any time. The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. However, if you do not provide your data, you will not be able to register on our website and will therefore not be able to use our services.

2. Processing in connection with a personal invitation link from your psychologist

Purpose

Your psychologist can send you a personal invitation link by e-mail. You can use this to directly access the online services. You will be prompted to create a password as soon as you receive the link and follow the invitation. This will give you access on the Instahelp platform to the personal counselling room with your psychologist.

Legal basis

The legal basis for using online services via your psychologist’s invitation link is your consent pursuant to art. 6 para. 1 lit a GDPR and art. 9 para. 2 lit a GDPR.

Your psychologist is responsible for passing on your e-mail address to Instahelp by entering it on the Instahelp platform.

Data categories

In particular, the following data will be processed by you:

Your e-mail address
The display name of your choice
Date and time of the acceptance of the invitation
Password
If applicable, the second factor
If applicable, appointments
If applicable, message content (please note the following information)
If applicable, protocols (please note the following information)

Information: Our top priority is to protect your data and ensure the confidentiality of your online psychological therapy and counselling. The content of your conversations or other data that you disclose to the selected psychologist as part of the online psychological therapy and counselling is also subject to the legal duty of confidentiality on the part of your psychologist and is encrypted by us using end-to-end encryption, which means that it can only be read by you and your psychologist. As a platform provider, we have no access whatsoever to the encrypted content of your conversation, so it is not possible for us or any third party to read your messages.

Recipients

This data is only transmitted to data processors, and not to third parties. When you use the Instahelp platform, your data is transmitted to your psychologist.

Storage duration

Revocation

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, you will not be able to log in to our website and, as a result, you will not be able to use the services of your psychologist.

3. Processing in connection with psychological therapy and counselling online

Purpose

By using the Instahelp platform, especially the Instahelp chat, you get easy access to professional help from psychologists and psychotherapists. In addition to online counselling, you can also – where legally permissible – take advantage of psychological therapy via the Instahelp platform. The counselling sessions can be used anonymously, anywhere and anytime via smartphone and PC.

You also have the option of selecting the function in your settings so that you also receive your appointments by e-mail. These appointment invitations will then be sent to the e-mail address stored in your account. If the settings of your e-mail account allow for it and if the account is linked to a calendar, you can also see the invitation you received directly in your calendar.

Legal basis

The legal basis is both your consent in accordance with art. 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR and the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b GDPR or art. 9 para. 2 lit h GDPR.

Data categories

Depending on the type of online psychological therapy or counselling that is selected, the data categories that are collected may vary.

For the use of the Instahelp platform, the following data will be processed by you in particular:

The freely-selectable display name
Your e-mail address
Date of messages/appointment
Appointment

The following data will be particularly processed by you in order to use the online psychological therapy and counselling:

Message contents (please note the following information)
Protocols (please note the following information)
Pseudonymised third-party payment data
If applicable, suspected diagnoses

Recipients

If necessary, this data will be transmitted to processors, but not to third parties. Your data will also be passed on to the psychologist you have chosen – if necessary.

Storage duration

Revocation

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to take advantage of our offers.

4. Progress Check-in

Purpose

Once you have completed an online psychological therapy or counselling session, you have the opportunity to take part in a survey cycle (Progress Check-in). The purpose of the Progress Check-in is to obtain an analysis of your progress during an online psychological therapy or counselling on a specific topic. This will enable you to observe what effect your online psychological therapy or counselling with your psychologist has had on your mental health. In addition, we from Instahelp want to make it possible for our users to observe how the use of online psychological therapy or counselling on a specific topic influences the well-being of users. For this purpose, we process the answers you provide in order to create anonymised analyses and statistics. When compiling the analyses and statistics, it is not possible to draw any conclusions about the users.

The Progress Check-in is initiated after the first session. You will be asked several questions about your condition. After a further two to four sessions, you will be asked these questions again. Upon completion of an online psychological therapy or counselling on a particular topic, you will be presented with the same questions once more. The answers to these questions completes that survey cycle.

Legal basis

The legal basis is your consent in accordance with art 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR.

Data categories

In particular, the following data that you have provided will be processed for the Progress Check-in:

Date of the survey
Information provided during the survey

Recipients

This data may be transmitted to processors, but not to third parties.

Storage duration

Recovation

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to take part in the survey cycle.

5. Referral program

Purpose

Users have the opportunity of inviting friends and acquaintances to register on the Instahelp platform via the invitation link. If you register on the Instahelp platform via the invitation link, you will be informed that registration via the invitation link may result in the user who invited you possibly being informed about the registration and use of an online psychological therapy or counselling by receiving a voucher. You also have the option of registering and taking advantage of online psychological therapy or counselling without the person inviting you becoming aware of this.

Legal basis

The legal basis is your consent in accordance with art. 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR.

Data categories

In particular the following data about you will be processed as part of the creation of the credit for inviting users:

Your e-mail address
Redemption of an invitation discount

Recipients

This data may be transmitted to processors, but not to third parties.

Storage duration

Revocation

Necessity of provision

There is no obligation for you to provide this data. Failure to provide your data has no negative consequences for you.

6. Psychologist reviews

Purpose

You have the opportunity to review the psychologists. As part of the matching process, we use these reviews as one of many factors for ranking psychologists. The reviews are also displayed on the website. However, none of your personal data is displayed in this location. The review takes place in the form of stars.

If you make a review, you must agree to its publication on the website and agree to it being assigned to your psychologist. The psychologist you are reviewing may refuse to post your comments on the site if they contain personal information or are offensive or defamatory.

If the costs of your online counselling are covered by a company and you have consented to its publication, your comments will also be displayed anonymously in relation to the company.

Legal basis

The legal basis for this is your consent in accordance with art. 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR.

Data categories

In particular, the following data will be processed for your use for the review:

Date of assessment
If applicable, your comments concerning the review

Recipients

The content of the entry is publicly visible and accessible without your username (pseudonym) on the website. This data may be transmitted to processors, but not to third parties.

Storage duration

Revocation

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to submit a review.

7. Mental Wellbeing Check and additional functions for psychological therapy and counselling online

Purpose

To supplement and accompany your online psychological therapy or counselling sessions, you have the option of using the following functions:

Diary entries and reflections
As part of the mental wellbeing check, questions and results concerning mental wellbeing
Self-care exercises for relaxation and mental strengthening

Legal basis

The legal basis is your consent in accordance with art. 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR.

Data categories

In particular, the following data will be processed for your use:

Result of the mental wellbeing check
Implementation time of the entries, responses and implementation of exercises

Recipients

Your data will not be shared with third parties. With your prior consent, you have the option to share the results of your mental wellbeing check with your psychologist.

The data is stored in an encrypted form on our server. Unlike when using our text chat, however, there is no end-to-end encryption. This allows us to enable you to do exercises outside of a counselling room, to make diary entries and notes, and to answer questions as part of the mental wellbeing check. This data can therefore also be accessed by you on another device and is also available if you reset your password.

Please note that your data will not be made accessible to third parties.

Storage duration

Revocation

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to use this function.

8. Provision of receipts or fee notes

Purpose

We offer you the possibility to automatically receive a receipt or fee note for the payments made and online services you have used. This enables you, for example, to settle the online services with your health insurance company or also to deduct them from your tax. You can view your receipts or fee notes and the data you have provided at any time in your user account.

In order for the psychologist of your choice to be able to issue a receipt or fee note online after completion of a psychological therapy or counselling session, you must activate the invoice provision function in your account settings and complete the requested data. Clients from Austria can choose the type of invoice they need: either a “fee note for my health insurance company” for billing their respective Austrian health insurance provider, or a “receipt” for other purposes. The “receipt” is available for clients from all countries. Should you not be able to take part in an already agreed session and cancellation is no longer possible, a “cancellation fee note” is available to you.

The invoice provision function is only available for private clients. It cannot be activated for clients who are receiving psychological therapy or counselling online through another company.

You have the option of activating the automated provision of receipts or fee notes. In this case, receipts or fee notes for all subsequent units will be issued to you automatically as soon as your psychologist has produced the first document.

Legal basis

The legal basis is your consent in accordance with art. 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR and the fulfilment of the contract according to art 6 para. 1 lit b GDPR or art. 9 para. 2 lit a GDPR.

Data categories

The following data relating to you will be processed in particular for the provision of receipts or fee notes:

First name and surname
Address data
Country
Payment method
ChatID
Period of performance
Information on the services provided and the services not used
If applicable, any discounts redeemed
If applicable, information on whether the fee note is required for the health insurance provider

If you require a “fee note for my health insurance provider”, the following data about you will also be processed:

Social security number
Information about self-insurance or co-insurance

If you require a “fee note for my health insurance provider” and you are co-insured, the following data of the insured person will also be processed:

First and last name of the insured person
Social security number of the insured person

Recipients

This data may be transmitted to processors, but not to third parties.

Only you and the psychologist of your choice are able to see the contents of your receipts or fee notes. The Insta Communications GmbH, as a platform provider, has no access to this data, as all content is transmitted between you and the psychologist in an end-to-end encrypted form.

Storage duration

Revocation

Necessity of provision

There is no obligation for you to provide this data. However, if you do not provide your data, you will not receive a receipt or fee note and you will not be able to eventually settle your psychological therapy with your social insurance provider.

9. Satisfaction survey

Purpose

With the help of anonymous surveys and/or evaluations, we want to record the satisfaction of the visitors and evaluate the use of the website for the purpose of quality assurance. For example, we would like to collect data as to how you found us. You will receive a link via e-mail with which you can fill out the form.

The evaluations and/or surveys are carried out exclusively in an anonymous form. In the evaluations, no conclusions can be drawn about specific persons.

Legal basis

The legal basis for the use of the evaluations and/or surveys is your consent in accordance with art 6 para. 1 lit a GDPR or art. 9 para. 2 lit a GDPR.

Data categories

In particular, the following data will be processed for your use:

Date and time of filling and provision of the form in the app or via the e-mail link
Content of the evaluations and/or surveys

Recipients

This data may be transmitted to processors, but not to third parties.

Storage duration

Revocation

You have the right to revoke your declaration of consent under data protection law at any time.The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to take part in evaluations and/or surveys.

10. Newsletter and E-mail Campaigns

Purpose

With our newsletter and e-mail campaigns, we want to keep you up to date. You will receive interesting news, information according to your topics of interest and invitations to our events.

In order to register, we need your declaration that you have read the data protection information and that you agree to receive the newsletter.

Legal basis

The legal basis for sending the newsletter and e-mail campaigns is your consent in accordance with art. 6 para. 1 lit a GDPR in conjunction with sect. 174 para. 3 Austrian Telecommunication Act (TKG) 2021.

Data categories

In particular, the following data will be processed for your use:

Your e-mail address
Date and time of registration
Display name (pseudonym)
Your country
Your counselling status
Your chosen psychologist
First name and last name (only when registering as a psychologist)

Recipients

This data may be transmitted to processors, but not to third parties.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as it is necessary within the framework of legal retention periods. The deletion takes place in any case after unsubscribing from the newsletter.

Revocation

Revocation is possible at any time by unsubscribing from the newsletter or by deregistering. The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not receive any information about Instahelp.

Note:
Information about the data we collect when you visit the homepage, your rights, our contact details and the contact details of our data protection officer can be found on our main page.

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Privacy policy for psychologists

Applications as a psychologist
Registration and use of the Instahelp platform for psychologists
Psychologist reviews
The matching process of psychologists and ranking
Data evaluation
Settlement

1. Applications as a psychologist

Purpose

Should you wish to apply for a position as a psychologist, you will be transferred via our website to our candidate management tool Recruitee. In order to submit your application, you will need to complete the required fields.

The personal data you provide in the course of an application (including correspondence) will be processed for collection and storage as well as for coordination and evaluation in the application process. In addition, your application data may be kept on file for subsequent application procedures with your consent.

Legal basis

The legal basis for this is either the initiation of a contract in accordance with art. 6 para. 1 lit b GDPR or our legitimate interest in accordance with art. 6 para. 1 lit f GDPR to store data as evidence for the assertion and defence of legal claims.

If we keep your application on record, this processing is based on your consent in accordance with art. 6 para. 1 lit a GDPR.

For statistical purposes that are not aimed at obtaining personal results, sect. 7 para. 1 Austrian Data Protection Act (DSG) is the relevant legal basis.

Data categories

In particular, the following data will be processed for your use:

First and last name
Contact details
Country in which your main place of abode is located
Languages in which you wish to offer counselling
Highest level of professional training completed
Information on whether professional indemnity insurance exists
Information on professional experience
Information on psychological / psychotherapeutic counselling approaches
Counselling topics
Information on the amount of time spent on counselling
Information on whether you want to complete a qualification course
Information on how you found out about Instahelp
Information on the starting date
Curriculum vitae
Proof of degree

In addition, the following optional data about you may be processed:

Personal video
Any other data you provide during the application process

If you start working for Instahelp as a psychologist, the following additional data about you will be processed:

Business address/practice address
Bank details
Vital records
If applicable, PayPal account name
If applicable, VAT registration number
Registration number in the list of the Ministry of Health (if you work in Austria)
If applicable, the contract partner number (if you work in Austria)

Recipients

If need be, your data will be forwarded to the Up To Eleven Digital Solutions GmbH group of companies as well as processors, but not to other third parties.

Storage duration

After rejection, the personal data you have transmitted will be stored for 90 days and then deleted. If you give your consent as part of the keeping of records, your application data will not be deleted until two years after rejection.

Revocation

You can revoke your consent to the keeping of records at any time. To do this, you can send us a message via support@instahelp.me.

The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that we cannot consider your application in the application process, as otherwise we would not be able to assess whether you are suitable for the position in question.

You are under no obligation to provide your data for the keeping of records. Without the provision of your data for the keeping of records, we can no longer contact you in further application procedures.

2. Registration and use of the Instahelp platform for psychologists

Purpose

The Instahelp platform enables psychologists to offer their online psychological therapy and counselling (hereafter referred to as online services). After successful application, please register on the Instahelp platform and create your own personal profile. If you set your profile to “public”, you will be displayed in the Psychologist Matching section as a psychologist who is available for users. Once a user has selected you, you are able to contact them. You are responsible for maintaining and updating the information you provide in your profile.

Two-factor authentication is required in order to be able to log in. If you deactivate it, you will be asked to reactivate it the next time you log in. If you do not do this, your account will be blocked for security reasons for a period of 30 seconds before you can use the Instahelp platform again.

You also have the option of providing your own clients with an invitation to take part in your online services via the Instahelp platform. To do so, you can send the respective client a link, which they can use to accept the invitation to the counselling room. Please note that when you provide Instahelp with your client’s e-mail address, you are the data protection controller in the sense of the GDPR, and for this you need a legal basis according to Article 6 GDPR.

Legal basis

The legal basis for registering with and using the Instahelp platform is both your consent in accordance with art. 6 para. 1 lit a of the GDPR and the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b of the GDPR.

Data categories

For its use, the following data relating to you will, in particular, be processed:

Name
Title
Gender
Date of birth
Profile photo
Professional title
Contact details
Practice address
Practice profile
Languages
Counselling methods
Counselling topics
Areas of speciality
Languages of counselling
Personal video
Professional qualifications and work experience
Password
Notification settings
Number of desired clients
Number of places for special languages
If applicable, the second factor
If applicable, available consultation times
If applicable, ratings
If applicable, other data provided in the short description

Recipients

This data may be transmitted to processors, but not to third parties. As part of the matching process with users, potential clients can view the data published on your profile.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as required by legal retention periods.

Revocation

You have the right to revoke your declaration of consent under data protection law at any time.The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, you will not be able to register on our website and, as a result, you will not be able to offer your online services.

3. Psychologist reviews

Purpose

Clients have the opportunity to rate the psychologist. The rating function enables clients to share their experiences and, in this way, help other users to choose a suitable psychologist. The ratings are used as one of many factors in ranking psychologists as part of the matching process.

From the third counselling session onwards, clients can submit a rating consisting of a star rating from 1 to 5 together with the additional option of writing a text review. While the star rating is always displayed publicly, you have to approve a text rating before it is published.

Legal Basis

The legal basis for the rating is both your consent in accordance with art. 6 para. 1 lit a of the GDPR and the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b of the GDPR.

Data categories

For the rating, the following data relating to you will, in particular, be processed:

Your name
Number of ratings
View of the stars achieved
If applicable, rating in text form

Recipients

This data may be transmitted to data processors, and not to third parties. As part of the matching process with users, your data, in particular your name and ratings, will be displayed to potential clients.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as required by legal retention periods.

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, you will not be able to offer your online services.

4. The matching process of psychologists and ranking

Purpose

The Instahelp platform provides clients with a choice of suitable psychologists based on a matching system. The placing of a psychologist in the list of results depends on various factors, with particular emphasis on the match in counselling methods, areas of specialisation, counselling topics and availability. In addition, the rating of the psychologist influences the ranking, which can improve or reduce their visibility for clients.

Legal basis

The legal basis for the matching and ranking is the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b of the GDPR.

Data categories

For the rating process, the following data relating to you will, in particular, be processed:

Your name
The counselling methods stated
The counselling topics stated
The areas of specialisation provided
The stated time availability
Your assessment on the Instahelp platform

Recipients

This data may be transmitted to data processors, and not to third parties. As part of the matching process with users, potential clients can view the data published on your profile.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as required by legal retention periods.

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, you will not be able to offer your online services.

5. Data evaluation

Purpose

The dashboard enables you to see an overview of your performances and how they have developed over time. You also have access to a score that compares your performances with those of other psychologists on the Instahelp platform. This score is calculated by evaluating the data of the services you have offered. At the same time, your performances are included in calculating the overall average of all psychologists. This should help you to assess your individual performance in a better way and to compare it with that of your colleagues.

Legal basis

The legal basis for the data analysis is the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b of the GDPR.

Data categories

For the data analysis, the following data relating to you will, in particular, be processed:

Number of active consultations
Number of clients
Number of public ratings
Instahelp score
Evaluation score
Response time for 1st response
Days to 2nd payment
Proportion of clients who book multiple sessions

Recipients

This data may be transmitted to data processors, and not to third parties.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as required by legal retention periods.

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, you will not be able to offer your online services.

6. Settlement

Purpose

We use the Easybill accounting system to issue credit notes for the services you have provided. As soon as you confirm an online service, it is included in the settlement. A credit note is created on the basis of this confirmation, which is then transferred to you.

Legal basis

The legal basis for the settlement is the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b of the GDPR.

Data categories

The following data relating to you will be processed in particular for accounting purposes:

Client number
Title
Name
Address data
Country
Date of birth
Payment details
E-mail address
IBAN
Information on the services provided
If applicable, VAT registration number

Recipients

This data may be transmitted to data processors, and not to third parties.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as required by legal retention periods.

Necessity of provision

You are under no obligation to provide this data. However, if you do not provide your data, it will not be possible to settle your online services.

Note:
Information about the data we collect when you visit the homepage, your rights, our contact details and the contact details of our data protection officer can be found on our main page.

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Privacy policy for applicants

Applications on our website

1. Applications on our website

Purpose

The personal data you provide in the course of an application (including correspondence) will be processed for collection and storage as well as for coordination and evaluation in the application process. In addition, your application data may be kept on file for subsequent application procedures with your consent.

Legal basis

The legal basis for this is either the initiation of a contract in accordance with art. 6 para. 1 lit b GDPR or our legitimate interest according to art. 6 para. 1 lit f GDPR to store data as evidence for the assertion and defence of legal claims.

If we keep your application on record, this processing is based on your consent in accordance with art. 6 para. 1 lit a GDPR.

Data categories

In particular, the following data will be processed for your use:

First and last name
Residential address
Contact details
Date of birth
Your other data you have transmitted as part of the application process

Recipients

Your data will be forwarded to the Up to Eleven Digital Solutions GmbH group of companies, but not to other third parties.

Storage duration

After rejection, the personal data you have transmitted will be stored for seven months and then deleted. If you give your consent as part of the keeping of records, your application data will not be deleted until two years after rejection.

Revocation

You can revoke your consent to the keeping of records at any time. To do this, you can send us a message via support@instahelp.me. The legality of the processing that took place between your consent and your revocation remains unaffected.

Necessity of provision

There is no obligation for you to provide this data. However, failure to provide your data would mean that we cannot place your application in the application process, as otherwise we would not be able to assess whether you are suitable for the position in question.

You are under no obligation to provide your data for the keeping of records. Without the provision of your data for the keeping of records, we can no longer contact you in further application procedures.

Note:
Information about the data we collect when you visit the homepage, your rights, our contact details and the contact details of our data protection officer can be found on our main page.

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1. Business Manager

Purpose

As a participating company, you will be given the opportunity to evaluate your measures for strengthening mental health in the company. This is where you have to register the Business Manager in advance. You will then receive an invitation at the e-mail address you have provided.

Legal basis

The legal basis for the provision of information in the Business Manager is the fulfilment of the contract between us and our corporate clients in accordance with art. 6 para. 1 lit b GDPR.

Data categories

The only anonymised data which are processed are those involving assessments, counselling topics, counselling starts and the counselling carried out in your company.
The e-mail address that is provided is used for registration.

Recipients

The data are made available anonymously to the company clients. No conclusions can be drawn about individual persons.

Storage duration

The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as is necessary within the framework of legal retention periods.

2. General business relations

Purpose

We process the data that are necessary for the initiation of a contract (preparation of a quotation, etc.).

Likewise, in the context of ongoing business relationships, data are processed that are necessary for the provision of our services, customer care and information, including internal documentation and administration. In addition, data are also stored in order to comply with legal obligations (in particular the Federal Tax Ordinance (BAO)) and, if necessary, to assert and defend legal claims.

Legal basis

The legal basis for this is either our legitimate interest pursuant to art 6 para. 1 lit f GDPR to store data as evidence for the assertion and defence of legal claims, or the initiation and/or fulfilment of a contract pursuant to art 6 para. 1 lit b GDPR or the fulfilment of legal obligations pursuant to art 6 para. 1 lit c GDPR.

Data categories

In particular, the following data will be processed for your use:

Name
Contact details
Other personal data that you transmit to us within the scope of the business relationship

Recipients

This data will be passed on to order processors if necessary. In addition, your data will be passed on to authorities or courts if we are legally obliged to do so. Data will not be passed on to third parties.

Storage duration

The data is generally stored for as long as is necessary for the fulfilment of mutual contractual obligations.

In order to comply with legal obligations (especially sect. 132 Federal Tax Ordinance (BAO), sects. 190, 212 Austrian Company Code (UGB)), data is stored for a period of 7 years from the end of the calendar year. In certain cases, such as for the assertion and defence of legal claims, the data may be stored for longer. In particular, contracts and related data are kept for 30 years due to the general statute of limitations according to sect.1489 Austrian Civil Code (ABGB). Until the time of deletion, the data is restricted so that no further processing or access takes place.

Necessity of provision

There is no obligation for you to provide this data. However, the failure to provide your data would result in you not being able to use our services.

Note:
Information about the data we collect when you visit the homepage, your rights, our contact details and the contact details of our data protection officer can be found on our main page.

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Our social media presence
Facebook and Instagram
LinkedIn
YouTube

Purpose

We use our social media presence to provide information about us, our vacancies and our services. We also intend to contact and communicate with users. In addition, we receive anonymous statistical evaluations concerning usage data collected by the respective social medium in order to be able to better adapt our presence and/or tailor our services to your interests.

In general, usage data in social media is processed for advertising and market research purposes. For example, social media providers can create their own usage profiles based on various user interests and then use these usage profiles to place targeted advertisements inside and outside of social media. For these purposes, the social medium also uses cookies, in which the behaviour of the user and his/her interests are stored. Furthermore, these usage profiles may also contain data concerning the users as members of the respective social media, provided they are logged in to them (hereinafter referred to as “usage data”).

For a detailed description of the respective data processing and the options regarding objection and/or revocation, we refer to the data protection information of the respective social medium (see below).

In addition, in the course of our presences on social media, we also process your username, name, contact and communication data if you contact us, and share this data with us.

Legal basis

The legal basis for this is our legitimate interest in accordance with art. 6 para. 1 lit f GDPR, which results from the purpose which has been described, the fulfilment of a contract concluded with you or the implementation of pre-contractual measures in accordance with art. 6 para. 1 lit b GDPR, insofar as this is necessary.

The legal basis for processing in joint responsibility with the respective social media is our legitimate interest in the processing of the data described above, analysis, and in order to constantly improve our presence in social media, marketing purposes in accordance with art. 6 para. 1 lit f GDPR.

Shared accountability

As we operate various social media sites, we take current developments in the field of data protection in social media into account and take them very seriously. We therefore inform you that based on the current case law of the European Court of Justice, there is joint responsibility within the meaning of art. 26 GDPR between the operators of a media presence and the respective providers of this social medium for the processing of your usage data. We have taken the necessary precautions for this joint responsibility, insofar as this has been made possible for us by the respective providers.

At this point, we would like to point out that the primary processing of your usage data in any social media takes place with the respective providers of this social medium and we only receive this – if at all – in an anonymised form and therefore according to the GDPR, the primary responsibility for this also lies with the providers of the social medium. In this context, we therefore also recommend that you assert your rights as a data subject directly with the respective social medium. The corresponding links to the data protection information of the providers can be found below.

Recipient

In the case of some social media, usage data may be processed outside the European Union. For more information, see the relevant social media below.

Storage duration

We process your data (which we process when you contact us in the course of your appearance on social media) until your account is deleted in the respective social medium, unless longer storage is required for the purpose of processing, legal provisions or to assert or defend rights. Your data will be deleted as soon as none of these reasons apply.

We exclusively receive and process usage data in an anonymous form. For more information about the storage period, please visit the data protection information of the respective social medium.

Meta Platforms Ireland Ltd.
4 Grand Canal Square, Grand Canal Harbour
Dublin 2, Irland

Privacy policy statement:
https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
Joint responsibility:
https://www.facebook.com/legal/terms/page_controller_addendum
You can find further information from the following links:
https://www.facebook.com/legal/terms/information_about_page_insights_data
https://www.facebook.com/business/pages/manage#page_insights
https://www.facebook.com/policies/cookies/
https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy

LinkedIn Ireland Unlimited Company
Wilton Plaza, Wilton Pl
Saint Peter’s
Dublin 2, Irland

Privacy policy statement:
https://www.linkedin.com/legal/privacy-policy
Joint responsibility:
https://www.linkedin.com/legal/l/dpa
Further information:
https://www.linkedin.com/help/linkedin/answer/89877?trk=microsites-frontend_legal_privacy-policy&lang=de

Google Ireland Limited
Gordon House, 4 Barrow Street, Dublin
D4 E5W5, Irland

Privacy policy statement:
https://policies.google.com/privacy

Note:
Information about the data we collect when you visit the homepage, your rights, our contact details and the contact details of our data protection officer can be found on our main page.

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Privacy Policy

Overview

General information: Privacy policy statement

General information

1. Your visit to our website

2. Registration for webinars

3. Contacting us

4. Management of applications in connection with the rights of data subjects

5. Which processors and external service providers do we use?

6. What rights do you have with regard to data processing?

7. How can you contact us?

Privacy policy for users and clients

1. Psychologist matching and/or registration

2. Processing in connection with a personal invitation link from your psychologist

3. Processing in connection with psychological therapy and counselling online

4. Progress Check-in

5. Referral program

6. Psychologist reviews

7. Mental Wellbeing Check and additional functions for psychological therapy and counselling online

8. Provision of receipts or fee notes

9. Satisfaction survey

10. Newsletter and E-mail Campaigns

Privacy policy for psychologists

1. Applications as a psychologist

2. Registration and use of the Instahelp platform for psychologists

3. Psychologist reviews

4. The matching process of psychologists and ranking

5. Data evaluation

6. Settlement

Privacy policy for applicants

1. Applications on our website

Privacy policy for business relations

1. Business Manager

2. General business relations

Privacy policy for our social media presence

1. Our social media presence

2. Facebook and Instagram

3. LinkedIn

4. YouTube